Find hotels in Suffern, NY from ฿3,232

"Loud noisy inconsiderate guests. Hotel is very rundown. Almost appears to be a homeless shelter. "

"Hotel needs updates soon to keep in the category of 4 stars "

"Staff were exceptionally friendly! Room was clean. Everything was good, only exceptionally was the microwave didnt sound good, so we used the one in the lobby. Also, one suggestion would be thst it would be awesome to have a water bottle filler near the water fountain. The water fountain was so small of a stream, I couldn't fill my cup, so would have to purchase water. These days everyone carries bottles/cups, it would be cool to have the filler available. But all in all, we had a pleasant stay."

"Breakfast food was typical but ok. First night the room temperature was 66 and could not be adjusted in the room. The next morning we had very little hot water. None at the lavatory, and only enough hot water for one shower. After that no hot water. The next day the room temperature was again at 66 and we reported the hot water issue. Neither of us took showers that day. The third day there was only limited warm water in the lavatory but enough hot water for showers. The third day the room remained cold at 66 degrees. We urged the staff to figure out the problems with the room temperature. They tried and could not fix it. So they gave us another nice room. We had plenty of hot water for showers and warm water in the lavatory and the room temperature was in the 69-70 range and OK. We concluded that the lavatory problem was systemic and part of a plumbing design to save costs on hot water. As for the showers, we assume that the hotel when it has a large number of customers does not have the plumbing capacity to provide hot water showers for all customers. This is a clean, secure hotel with adequate breakfast food and helpful, friendly staff. However, either by poor design or some other age-related issue, the plumbing system is greatly flawed. If you choose to stay at this hotel, test the lavatory and shower immediately upon entering the room, and check the room temperature when you first enter the room. If there are problems, notify the desk immediately. "

"Staff was excellent. Unfortunately, there was no decaf at breakfast, they ran out of oatmeal and hard boiled eggs. There was a bucket under a ceiling leak between the lobby and breakfast area. The room smelled of dirty feet and the curtains did not close completely."

"The pool closed due to maintenance. But even after it was closed, it was so cloudy I couldnt see my legs in the pool. The ice machine was disgusting you couldn't use the ice for drinks. Breakfast did not have as many options as the other Hamptons we stayed at coming back from Florida. I have to say out of all the hotels we stayed in going down and back, this was the one we were not happy with. The staff were rude and impolite as well."

"Nice place to stay"

"My room was very dark, glooming very depressing. The smell of weed was all over the place. People having a party at 2am did not let me sleep."

"Hallway smelled of dog. Staff was rude"