"Great two night stay right across the street from Harrah’s Cherokee Casino! Friendly staff at check in and checkout. Comfortable room with comfy bed and lots of outlets for devices. "
"Enjoyed outdoor seating and breakfast! Bed was very comfortable and the staff were very friendly and helpful. Towels were nice and we appreciated extra set from the beginning.
Although the room was large and had been cleaned, there were a few stains on the carpet and the dresser/console had several nicks, paint touch-ups that were noticeable. "
"I called them about a reservation, they gave me a price. I told them that I just saw a price that was lower. They said this was the lowest available and that if you book the reservation with any other avenue that the reservation isn't guaranteed. Someone was really wanting a commission. Saved $ by not booking with the hotel. "
"Bed was not super comfortable. Inner spring mattress…? Bed felt somewhat hard and uncomfortable- but linens were clean and comfy and bed wasn’t impossible to sleep in- just wasn’t the most comfortable I’ve slept in- not a deal breaker and I’d stay again. I think it is an area that could be improved. "
"We have stayed at the inn before several years back, and decided to stay again. We love the historic look of the Balsam mountain Inn, we learned that it changed ownership a few years back and the new owners are looking to preserve the classic look that appeals to everyone so much. They want to keep it as original as possible which is great, the down side of that is they removed the window units from the rooms. This may sound bad to some but for me it was a welcomed trip back to my childhood of...
