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Aparthotel

U-Sense Madrid Santa Ana

3.5 star property

Choose dates to view prices

U-Sense Madrid Santa Ana places visitors in the vibrant city pulse, blending historic charm with modern touches. Guests enjoy in-room WiFi, while the 24-hour front desk offers express check-in and helps arrange tours to explore the capital.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen
  • Washing machine
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available

Room options

View all photos for Room

A neatly made bed with white linens, two bedside tables with lamps, and a large padded headboard.

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Standard Apartment, 2 Bedrooms, Non Smoking

Standard Apartment, 2 Bedrooms, Non Smoking | 2 bedrooms, Select Comfort beds, individually decorated

Standard Apartment, 2 Bedrooms, Non Smoking

  • 64 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Apartment, 2 Bedrooms, City View

A modern living room with a sofa, armchairs, a coffee table, and a dining area with a table and chairs.

Superior Apartment, 2 Bedrooms, City View

  • City view
  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Family Apartment, 2 Bedrooms, City View

Smart TV

Family Apartment, 2 Bedrooms, City View

  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Large Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

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About the area

Located in Madrid Centro, a neighbourhood in Madrid, this aparthotel is near a metro station. Royal Palace of Madrid and Plaza de Cibeles are notable landmarks, and travellers looking to shop may want to visit Gran Via and Paseo de la Castellana. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Visit our Madrid travel guide
View more Aparthotels in Madrid
Map
Plaza de Sta. Ana 2, Madrid, Madrid, 28012

What's nearby

  • A large white building with a tower, surrounded by trees and outdoor seating areas.
    Plaza de Santa Ana
    1 min walk - 0.0 km
  • A public square with a fountain, surrounded by lush greenery and historic buildings.
    Puerta del Sol
    2 min walk - 0.2 km
  • A cityscape at dusk with historic buildings, a prominent Rolex store, and a busy street.
    Gran Via
    7 min walk - 0.6 km
  • A statue of a man on horseback in front of a red building with white windows and balconies.
    Plaza Mayor
    8 min walk - 0.7 km
  • A covered market with ornate architecture and a large clock.
    San Miguel Market
    9 min walk - 0.8 km

Getting around

  • Sol Station
    5 min walk
  • Madrid (XOC-Atocha Train Station)
    18 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    21 min drive

Restaurants

  • Cervecería Alemana
    2 min walk
  • Cervecería Santa Ana
    2 min walk
  • 100 Montaditos
    1 min walk
  • Tapa Tapa - Santa Ana
    1 min walk
  • La Fragua De Vulcano
    1 min walk

About this property

U-Sense Madrid Santa Ana

  • Aparthotel near Puerta del Sol
  • A short walk from Plaza Mayor and Gran Via, U-Sense Madrid Santa Ana has plenty to offer. Guests can connect to free in-room WiFi.
  • Additional perks include:
    • Breakfast (surcharge), express check-out and express check-in
    • A lift, smoke-free property and tour/ticket information
  • Room features
  • All rooms are individually furnished, and offer comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as free WiFi and separate dining areas.
  • More conveniences in all rooms include:
    • 2 bathrooms with rainfall showers and free toiletries
    • Wardrobes/cupboards, separate dining areas and kitchens

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Toaster

Dining

  • Daily on-the-go breakfast available 4:00 AM to 1:00 PM for a fee: EUR 14 for adults and EUR 14 for children

Bedrooms

  • 2 bedrooms
  • Bedsheets provided
  • Select Comfort mattress

Bathroom

  • 2 private bathrooms
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate dining area

Entertainment

  • 40-inch Smart TV

Laundry

  • Washing machine

Work spaces

  • Laptop workspace

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Smoke-free property

Services and conveniences

  • Housekeeping on request
  • Iron/ironing board
  • Tour and ticket assistance
  • Virtual front desk

Location highlights

  • In a historical district
  • In the city centre
  • Near a metro station
  • Near a train station

Things to do

  • Casino nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 8 units
  • Connecting units available
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 15

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance, smart lock

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: from approximately EUR 14 for adults and from EUR 14 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is U-Sense Madrid Santa Ana pet-friendly?

No, only service animals are welcome at the property.

How much is parking at U-Sense Madrid Santa Ana?

This property doesn't offer parking.

What time is check-in at U-Sense Madrid Santa Ana?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at U-Sense Madrid Santa Ana?

Checkout is at 11:00 AM.

Where is U-Sense Madrid Santa Ana located?

Located in Madrid Centro, this aparthotel is within a 10-minute walk of Puerta del Sol, Gran Via and Plaza Mayor. National Prado Museum and San Miguel Market are also within 15 minutes. Sol Station is only a 5-minute walk and Sevilla Station is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

U-Sense Madrid Santa Ana Reviews

8.8

Excellent

9.2

Cleanliness

9.6

Location

7.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 15 out of 22 reviews
Rating 8 - Good. 4 out of 22 reviews
Rating 6 - Okay. 0 out of 22 reviews
Rating 4 - Poor. 2 out of 22 reviews
Rating 2 - Terrible. 1 out of 22 reviews

Reviews

Verified

10/10 Excellent

Ghada

Liked: Cleanliness, amenities, property conditions & facilities, communication
This apartment is in prime location! Everything was so convenient and we walked everywhere. The apartment is super cute and very clean. It has all the things you will need. Host was pretty responsive. I highly highly recommend this apartment.
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Kim

Liked: Cleanliness, room comfort, communication

Fabulous

Fabulous apartment in a great location. This was our 4th stay in this apartment & we love it. However,the price has doubled since staying the same week last year,so we may not be able to afford to return
Stayed 5 nights in Sep 2023
Verified

10/10 Excellent

Jeff

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean apartment. Great location overlooking Santa Ana square. Just be aware that there are restaurants with outside seating in the square so you will definitely hear people if you have the windows open. However, it was not loud enough to disturb us with the windows closed. Good communication with property managers. Would stay here again if we make it back to Madrid.
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Btd

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
The apartment it self was really good, with good space, fittings and excellent bathrooms. It is well located in central Madrid with restaurants and shops and a supermarket nearby. The big problem was arriving and not being able to get in. The door lock would not respond to the app and we were unable to get in until the Usense gave us a code. It was clear that the lock had been broken for some time as there was a physical card left in the apartment as we were also directed to do when checking out. That Usense had not fixed it is unacceptable. It spoiled our stay.
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Carol

Liked: Cleanliness, room comfort, communication
A very comfortable apartment, decorated nicely. The location was very good, although the Plaza Santa Ana has some construction going on so the view wasn’t as visually appealing as it might normally be… but I did not notice noise from the construction, nor any inconvenience because of it, so it was all good! I wasn’t aware that there was not a front desk at this property (perhaps it was in the description and I didn’t notice it?), and this caused a slight problem for us… firstly, we were not able to leave luggage when our flight arrived before check in time (we used a recommended locker facility), and when a piece of luggage did not arrive with us, there was no front desk to receive it, so we were forced to wait around the apartment rather than be out sight-seeing. But, the apartment itself was excellent and I would definitely consider staying there again.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Philip

Liked: Cleanliness, amenities, property conditions & facilities, communication
This is a cozy place in the center of all the great culture of Madrid.
Stayed 3 nights in Mar 2023
Verified

4/10 Poor

Alex

Liked: Cleanliness, room comfort
Disliked: Communication

Give us all your personal Data! SCARY!

Personal Data personal data personal data AFTER you make a Non Refundable reservation, then you have to give all types of personal data, for everyone. DOB, Passport number, address, Email for each person in your room. Totally uncomfortable doing this. HOTELS.com first says unreasonable, then says you have to do it, or cance AND lose all your money. THEN you are asked to Download a KEY APP to open door, that gives access to your phone. THEN the arrival says somone will meet you on Arrival, but there is no one. Virtual Virtual. THEN showed up 3 hours early, room is ready. Want to put bags in room That will be an extra charge $$$ I would never rent from them again
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Gilberto

Liked: Cleanliness, room comfort, communication

Excelente apartamento

Excelente lugar para descansar. Súper limpio y muy cómodo
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Leandro

Liked: Cleanliness, room comfort, communication

Muito bom

Apartamento novíssimo, com todo o necessario. Camas super confortáveis, cozinha equipada. Único ponto negativo foi não terem nos avisado que o estacionamento em frente ao hotel (recomendado por eles próprios) não estava disponível, por estar em obras. Perdi um bom tempo circulando pelo centro, tentando achar uma solução.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Marvin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Top locatie. Mooie en schone kamers. Overal dichtbij. Goede en hulpzame communicatie per whatsapp! Aanrader! Volgende keer Madrid weer hier boeken
Stayed 2 nights in Jun 2024
Verified

8/10 Good

ezio kiyochi mituo

Liked: Cleanliness, room comfort
Disliked: Communication

O custo beneficio foi bom

Foi boa, porém no check-in foi confuso, não houve uma orientação correta, ficamos em frente a acomodação sem saber como proceder o check-in, ai tinha uma pessoa na entrada da acomodação, que nos orientou e nos forneu a chave de acesso do apto.
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a wonderful apt. in the center of Madrid with access to everything; very nice and comfortable for 3 people and would stay here again / thank you, jc
Stayed 3 nights in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Beautiful apt in great area-mgt needs improvement

Location and apartment were great but there were a number of issues related to getting into apartment that were very frustrating including being locked out several times when we had to call company in Salamanca to try to open the door electronically. Serious absentee management problems with staff with limited English that have trouble helping solve problems. No mention of a Cleaning fee to paid before hand & apartment web site doesn’t have helpful contact info such as their WhatsApp.
Stayed 3 nights in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean, comfortable with a fully equipped kitchen with washer & dryer!
Stayed 3 nights in Jun 2019
Verified

2/10 Terrible

Angelo

Disliked: Cleanliness, staff & service, room comfort
Es un engaño. Te cobran 50 Euros adicionales por obtener un codigo de acceso. No hay nadie con quien quejarte y no te queda mas que pagar. No regresaria por nada. Y su sistema me cobro doble. Me cobró 100 Euros
Stayed 1 night in Mar 2019
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in Jan 2025
Verified

4/10 Poor

Rauno

Stayed 6 nights in Oct 2023
Verified

10/10 Excellent

Ilaria

Liked: Cleanliness, property conditions & facilities, communication
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Verified

10/10 Excellent

Xira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

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