"This place is terrible No napkins, No Tissue in the room. Room is cold heat does not work and no hot water . Wanted to heat my food in the lobby microwave . Which makes no sense put microwaves in room and it was beyond filthy iam surprised it did not smell . I would not know anyway because sense COViD I don’t smell or taste things well. Then I went to ask to have it cleaned and the poor guy I spoke to could not find the house keeper to clean it . Gut was walking back and looking for what I guess was the housekeeper and could find him/her . Then the people that I believed worked there didn’t care to ask me if I needed help or even try to accommodate my needs . One even asked me something that I had nothing to do with. Terrible Terrible Terrible. I will no longer book a stay here I rather pay the extra money to stay somewhere elsewhere. Whoever owns this hotel needs to redo the whole place. They should just show up with warnings to see what Iam talking about . I come here to New York to see my mother suffering from Dementia and I would like to spend my time at a place that is comfortable after seeing my mother in her state. It sad to come back to this room and can’t even enjoy my food because it is cold because I don’t want use the beyond filthy microwave."
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