4/10 แย่
Erick
10 มี.ค. 2024
ไม่ชื่นชอบ: พนักงานและบริการ, ความสะดวกสบายของห้องพัก
Staff service is awful!
When we arrived at the lodge, the staff at reception seemed didn't know I had an online booking and the room wasn't ready. Waited 45 minutes to enter the room after a long drive. There was no hot water because the hot water heater "geezer" was off. (Staff didn't advise us if this when we arrived). It was switched on and waited 30 minutes and only got luke warm water for our 2 day stay. I told staff and nothing was done until the last day. Ordered complimentary breakfast and it took 30 minutes and there were no other guests ordering. The staff were arguing with each other about work in front of us (My partner speaks Bemba). We arrived back at the lodge after 10 pm and the door and gate to park the car was locked. Fortunately a staff member appeared out of nowhere and let us in. There is no communication between staff and guests and I asked to speak with the manager but he/she was never there. Asked for the number to call the manager and the phone wasn't answered. Staff were rude and expect the quests to understand the rule by magic!
Erick
เข้าพัก 2 คืน, มีนาคม 2024