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"Great"

"We used the breakfast bar and the restaurant the first day. Both were convenient to have, but easy to replace once we explored our nearby options. The Metro was close and we used the shuttle. However leave yourself plenty of time as the shuttle can get backed up during busy hours. We would definitely use the Melia again."

"Great breafast"

"I have stayed here over a number of years and i always enjoyed my stay . However I have noticed a big change now the hotel is always busy with big groups staying and the staff are doing their best but they have lost the personal touch and friendliness that use to be evident . No one bothers to remember your name or anything else for that matter. It has become quite impersonal and functional. Breakfast is very good and rooms reasonably comfortable but there is room for improvements."

"Great rooftop bar, excellent staff"

"Very pleasant place to stay "

"Perfect for 3 nights in Lisbon. Nice and convenient location. Breakfast was great! Room appears smaller due to unique design of the bathroom with separate shower, toilet & vanity. Amazing exercise facilities with indoor pool, steam room etc. Exceptional staffs. Polite and helpful! Thank you! "

"Outstandingly lovely staff., perfectly located. Couldn’t have asked for more."

"Outdated room and hallways, it resembles a cruise line room and not a four star hotel. The reception staff was not welcoming. No greeting, Manuela just asked for our passports and city fees. The bed was comfortable but the room had a strong odor of carpet cleaner. Only two electrical outlets available and the list can go on. After the initial review for check-in by Expedia, we were offered an upgrade at 6:18pm the following day. When I asked why, Alex said in a harsh and loud tone in the lobby “didn’t you complain? That’s why.” Totally out of line and inappropriate behavior by the hotel staff. When leaving the last day as we were returning our key a young woman ask “was everything okay?” Obviously, they had no interest in the feedback given. The employees need to be trained in quality customer service if they want to keep customers coming back. Personally and based on my experience, we won’t be returning. "