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"I have stayed here over a number of years and i always enjoyed my stay . However I have noticed a big change now the hotel is always busy with big groups staying and the staff are doing their best but they have lost the personal touch and friendliness that use to be evident . No one bothers to remember your name or anything else for that matter. It has become quite impersonal and functional. Breakfast is very good and rooms reasonably comfortable but there is room for improvements."

"Very comfortable room, clean and restful. Staff very friendly and helpful"

"Spa was not a spa, a tired swimming pool no access to any other facilities without paying more. How on earth this has won awards us beyond me. Lifts were horrific- card system meant waiting up to 20 minutes to simply go downstairs. Breakfast was great and most of the staff were friendly and helpful, some very poor greetings at breakfast by female employees who could not be bothered and challenged me on my room number ‘ stating I must be wrong’. Turned out she had mistyped- no apology just a moody point to a table to sit at. Male employees at the front were great and mini bus driver were excellent."

"Great rooftop bar, excellent staff"

"Very pleasant place to stay "

"Perfect for 3 nights in Lisbon. Nice and convenient location. Breakfast was great! Room appears smaller due to unique design of the bathroom with separate shower, toilet & vanity. Amazing exercise facilities with indoor pool, steam room etc. Exceptional staffs. Polite and helpful! Thank you! "

"Outstandingly lovely staff., perfectly located. Couldn’t have asked for more."

"Very strange setup in the room. It had two double beds as requested. Then it had two tiny rooms for toilet and shower. Sink outside. Then a curtain dividing the bed from the bathroom area. No privacy. It was a crazy setup."

"everyone was helpful and pleasant !"