Great room size, very spacious, Cleaners are excellent! Staff - particularly shuttle drivers were wonderful! The breakfast staff were lovely. The pool area is excellent! For kids with a splash park area! Shuttle buses are complimentary into town and also airport which was great. The service manager after a mishap at breakfast was rapid to apologise sincerely and out of blue provide a gift to our family later that night which was lovely and appreciated.
Feedback
Staff on recommended activities for sightseeing, when asked, wasn't a lot of directive- we were there for a week so wanted to know what the locals recommended after doing main tourist events. The breakfast could have some more fruit options and cereal, was not a great variety. Would be good to add another middle of day shuttle bus run to city area. The hotel is 30 minutes from town and taxis are impossible to find, so are relying on this if you don't have a car. we booked a family room, for 2 adults, 3 small children and baby. Room only 2 towels for all of us. And then cot for baby no linen except a bottom sheet. If we wanted more towels or linen cot or a blanket for kids everything was extra charge! Thought this was wrong seeing as a family room. Also breakfast our first day, said we had pay extra for children even though family room, then said under 3 then under 7 was complimentary. Felt uncomfortable during discussion and would not have been happy to pay for breakfast.
Overall we were very happy our stay here