Hi Mr Rick,Thank you for staying at our hotel.Like what we talked to each other on 11/10. We acknowledge the information you said but we also need a detailed report of what happened to you (if any), we also told you that we only support when you have a report. , also directs you to report to the Police. However, we did not see any response from you after meeting.On the other hand, the incident you told us happened more than 1 week after your stay at our hotel. We consider this to be too late. So we just recorded the incident and also checked the CCTV again and found no abnormalities.As you know, our hotel makes great efforts to welcome and protect the safety of guests in the best way. The problem you have encountered is not a common occurrence at our hotel and the hotel management also does not accept all similar incidents at the hotel and does not tolerate any employee's has illegal actions. We are very sympathetic to what you may encounter at our hotel. We tried to help you, but unfortunately the result was not what you expected. Through this feedback, we hope you understand and remove the score you gave us. If you have the opportunity to come back to our hotel in this year, we will return a free room night as our heart to you. Thank you very much and hope to see you soon.