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"Pretty dated and not that clean."

"Big shout out to Jessica for going above & beyond with attention to detail & her friendly, warm manner! Much appreciated. "

"Loved my stay! The coffee shop, rooftop bar, club, all the amenities were wonderful. Hotel was beautiful, I went with the higher floor and did not regret it. Would book again and again."

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"I would give zero stars if I could. Do NOT stay at Hotel Henri NY. I was overcharged by more than $1,000, and after months of trying to get this corrected, I still have not received a refund. I have contacted them repeatedly, and the lack of accountability is shocking. Management has completely refused to communicate with me—no callbacks, no real responses, nothing. It’s been months of being ignored over a very serious billing issue. This isn’t just bad customer service—it feels outright...

"Clean, comfy, and cute! And I’ll add convenient!!"

"Loved our stay"

"Dirty rooms, and staff never informed me of a $25 credit that I had daily "

"The room was a good size with a nice bathroom - all very clean and comfortable. The breakfast was good but the restaurant is fairly small and so it can get very busy. Staff were very helpful and made me feel very welcome. The only slight issue was with the lift - it’s a fairly busy hotel with 40+ floors and just 3 lifts. This did mean a fair amount of waiting on lifts but I guess it can’t be helped given the size of the building. All in all - a good stay. Would recommend."

"The staff was very friendly. Very convenient location. "

"Great surrounding area but the rooms were honestly an 6.7/10"

"Nice place If looking for the perfect location for tourist."

"Great!!!"

"Unexpected and illegal $20 charge at checkin. No hot water."

"清潔な客室"

"By far the best hotel I've stayed in! The location is ideal and so close to local shops/restaurants, Times Sq, Broadway etc. Various subway locations just walking distance also. We arrived at 1.30pm and were able to check in and refresh before heading out. The staff were friendly and welcoming, also very helpful with questions. I would highly reccomend this hotel!"

"First and foremost, I’d like to commend your team for their exceptional hospitality. I felt genuinely welcomed and thoroughly enjoyed my stay at the AC Hotel in Downtown Manhattan. Your colleague Andrea was outstanding—her warmth and professionalism truly made my day. I sincerely hope you all continue to uphold such a wonderful and positive atmosphere."

"Room was clean, staff attentive"