I booked and paid for this room online. However, when I turned up at the hotel, they asked me for a £10 deposit, which I was more than happy to give them, in cash. I do not take cards anywhere with me. This is my choice and it should be respected. Cash is legal tender. The 'receptionist' refused to give me a key to my room unless I made a card payment, which I was physically unable to do, as my cards were in Aberdeen and the hotel is in Glasgow. Another hotel guest had to pay the deposit for me to enable me to gain entry to my room! I did not use any of the other services in the hotel. Everything is 'cashless' and the place is soulless. This 'hotel' is nothing other than a pretentious hostel and looks shabby both outside and in. There is no proper 'service' to speak of. I won't be back.