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"Great hotel "

"The pool was closed. That's fine. Had a 1 used role of toilet paper. No extras. Hair on the toilet. Smelled of smoke in hallways."

"Very clean, smells amazing in the lobby, accommodating and very nice staff "

"Clean hotel. Affordable accommodations. Nice restaurant called Betts right next to lobby. Lobby was clean and nice with a modern fireplace to keep warm. Will definitely be back."

"Expensive hotel food and drinks"

"good the prices"

"Our stay at the Westin Cleveland was extremely disappointing. The first room they put us in was clearly not cleaned properly — the tub had dirt and debris all over it and the shower wouldn’t even get hot. After complaining, they moved us to another room, which somehow wasn’t any better. The second bathroom had a hair sitting in the tub and the shower only got lukewarm. To make matters worse, the front desk staff was rude when we checked out, and when we tried calling from the room earlier in the stay they simply stopped answering the phone after moving us to the second room. Overall, it felt like cleanliness and customer service were the last thing this hotel cared about. Very disappointing experience."

"Room was as shown but was not clean. Slept on top of the bed in clothing to avoid any problems. "

"Sheila was suppose to be a manager; but couldn't do anything. Useless. Another lady before us was yelling at her about roaches in her room & Shelia just stood there. And the Spanish girl who checked us in was soooo hard to understand also. The room was great (cept the dirty towels in the closet left from previous guests) OH & the fire alarms in the hallway going off, SO LOUD.. once at 8:40p & another at 12:30 midnight (got it all recorded) had to go sit in our cold cars till the building was clear by the FD. The FD said they come out to this hotel a lot due to guests smoking in their rooms. We went to complain & the dude at the front desk said to speak with Sheila or Brooke, & when coming into contact with Sheila, she sounded as dumb as she looked, saying sometimes guest spray body mist & that could’ve set it off, like WHAT?! & how could a manager not hear about the FD coming out to their hotel?? So now I have to call Brooke & hopefully we can get a discount or something, cause even though the staff sucked, the room & location was ideal. Just very upsetting to be woken up TWICE in the middle of the night cause this hotel can’t get their stuff together. & having very poor front desk staff to deal with doesn’t help either. And seriously, label yalls rooms/buildings better!! Had us circling twice to find our suite. Overall we will never stay here here"