Front of property

Reviews of Ardrhu House Fort William

4.5 out of 5
Ardrhu House Fort William
Onich, Fort William, Scotland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 43 out of 55 reviews" "
Rating 8 - Good. 5 out of 55 reviews" "
Rating 6 - Okay. 3 out of 55 reviews" "
Rating 4 - Poor. 1 out of 55 reviews" "
Rating 2 - Terrible. 3 out of 55 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

whit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and lovely staff. We’d definitely return- The only thing I think travelers might want to know is that the bathroom, although only for our room’s use, was across the hall. Minor inconvenience, but some people might want to know.
Stayed 2 nights in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Danish

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Excellent location. Zero service class
It was a clean hotel, howevet service was well below expectation. Trainees with bo experience are running hotel. No proper breakfast. Very limites ( only 4 items) Dinner options. The location and views are fantastic. Rest everything is hopeless
Stayed 2 nights in Oct 2023
Response from Ardrhu House on 25 Oct 2023
Dear Danish, I am very sorry our luxurious retreat did not meet your expectations. In regards to dinner, we offer a three course menu with 4 options for starters, mains and deserts which we believe to be an adequate sized menu given our remote location and size of our retreat. We do not advertise a cooked breakfast, and instead provide photos on our website of our gourmet continental breakfast spread on our website and third booking sites which our guests find proper enough to be filing and delicious. Our staff work hard to look after all guests staying with us and indeed some are training and therefore there is always room for improvement, however, there is always a duty manager on shift available for you to talk to about any concerns you may have. We hope to welcome you back to Ardrhu in the future for a relaxing and pleasant stay. with our best wishes, Ardrhu House

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view
Great comfort and a great hot tub! View is amazing. Will come back soon!
Stayed 1 night in Oct 2023

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Ardrhu House on 18 Oct 2023
Dear David, We are sorry to see that you rated us so poorly. I have looked into your reservation and can see you never checked in and expected a full refund. In line with our clear cancellation policy and with just 43 minutes’ notice before check-in time, it is unheard of in hospitality to receive any sort of refund. We hope that you were able to recoup any costs with your travel insurer, we will assist wherever possible. Kind Regards, Ardrhu House

10/10 Excellent

Audrey

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ardrhu House on 25 Oct 2023
Dear Audrey, We are delighted to see that you enjoyed your stay and all that Ardrhu House has to offer. We hope to see you again in the near future. Kind regards, Ardrhu House

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

MEGAN

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2023

10/10 Excellent

Yardena

Stayed 1 night in Aug 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Highlands getaway.
Awesome. A one of a kind hotel that everyone should enjoy at least once in their lives.
Stayed 2 nights in Jul 2023

10/10 Excellent

Kristie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a really great bed and breakfast. The hosts are very helpful, and they started our stay with tea and cookies! The rooms are very tastefully restored, and it's a beautiful property right by the water. We enjoyed sitting outside. They provide breakfast, but you can also eat an excellent dinner there for a little extra. Definitely recommend this property.
Stayed 1 night in Jul 2023

6/10 Okay

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Lacked Privacy, Unsuitable Layout
Not sure if this is really a hotel as the layout doesn’t work. We stayed in the Emperor Room and were very surprised when told that our private bathroom was across the common hallway from our room, and that it could not be locked by us from the outside. So, we couldn’t leave anything in there, anyone could have used it, and in the middle of the night you have to leave your room to go to the toilet. Also, I can’t stand small dining rooms where your conversation is overheard by the next table. It felt more like staying at someone’s house because there was no privacy. Great spa! Very good food. The garden igloos were 50 euro to hire to eat in so nobody used them. They should make them free. All in all nice but wouldn’t do it again.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jeff

Travelled with partner
This property is first class in every area
Stayed 1 night in Jul 2023

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in Scotland
This was one of the best places I’ve ever stayed in. We were served a wonderful dinner and then enjoyed the hot tub with wonderful views. Our room was stunning, we loved the decor. In the morning we were able to eat our breakfast in a bubble that gave us an unobstructed view of the landscape, which was also breathtaking
Stayed 1 night in Jul 2023

8/10 Good

JANE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous spot, quiet location, stunning views
Stayed 1 night in Jun 2023

8/10 Good

Marney

Stayed 1 night in Jun 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Idyllic
It was a lovely, small hotel which felt more like a private home, and in a good way! Idyllic location with beautiful views across the loch.
Stayed 2 nights in May 2023

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing place. Felt so relaxed the minute I walked in. Loved it.
Stayed 2 nights in Feb 2023
Response from Team Ardrhu House on 18 Mar 2023
Thank you so much, Laura! We're happy you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enchanting location
Amazing location and staff Will definitely go back Thank you
Stayed 3 nights in Oct 2022
Response from Duty Manager on 10 Nov 2022
Thank You so much! We're so happy you enjoyed Ardrhu House so much! We're looking forward to seeing you again.

10/10 Excellent

Shan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and relaxing atmosphere
Stayed 1 night in Sep 2022
Response from Duty Manager on 10 Nov 2022
We're very happy to know that you enjoyed your stay at Ardrhu House. Thank you!

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2022

10/10 Excellent

patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room in an old house right on the loch. Food was excellent. Staff was great. Our room had a bathtub and no shower.
Stayed 1 night in Jul 2022

10/10 Excellent

mark

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

Brian, New Fairfileld

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The house, grounds and location are excellent. The food was very good. The staff was welcoming and attentive. We stayed in the French room and the private bathroom is across the hall.
Stayed 1 night in May 2022
Response from Ardrhu Admin on 11 May 2022
Dear Brian, Thank you for the great review. We are delighted you enjoyed your stay and had a lovely meal. The area is simply beautiful. We are very fortunate as locals. Hope to see you again. Take Care for now.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful sites in Scotland and property was very comfortable and enjoyable
Stayed 3 nights in Apr 2022
Response from Ardrhu Admin on 11 May 2022
Dear Joseph, Thank you for the lovely review. We are delighted to provide a relaxing and enjoyable break for all and to welcome our guest's feedback. We hope to see you again Take Care

10/10 Excellent

Arabella

Stayed 1 night in Apr 2022
Response from Ardrhu House Admin on 11 May 2022
Dear Arabella, Thank you for your rating. We hope to see you again. Take care

10/10 Excellent

daniele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a hidden gem in a breath taking location and I am sure is en-route to be one of the best highland boutique hotel & spa experiences. The staff are fantastic and the quality of the food is outstanding, using local produce to its best. Although a little quirky due to the physical layout of the building the rooms are really comfortable and well appointed.
Stayed 2 nights in Jun 2021

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic place to stay. Staff were friendly and accommodating. A beautiful location.
Stayed 2 nights in Aug 2020

10/10 Excellent

Dennis, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is amazing, and the manor itself has nice interiors and make it such an amazing experience to stay in this house. Ela and her team provides excellent service too. I had my best sleep here throughout the whole trip, with the sound of the waves. Highly recommended!
Stayed 2 nights in Mar 2020
Response from Ardrhu House on 26 Mar 2020
Thank you! It's been very surreal to have you here on the last day before the closure. I hope you both stay safe and we see you again in Scotland, happy & healthy!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The bed was incredibly uncomfortable. We had to end up sleeping on the floor as the bed was so soft. The room we stayed in was marked as a “garden room” But was directly off the kitchen and so we were woken up by loud children having their breakfast.
Stayed 1 night in Feb 2020
Response from Ardrhu House on 27 Feb 2020
We are very sorry to hear you were disturbed by the guests having breakfast. Your room is most certainly a garden room with doors opening directly onto the seafront gardens. We have indicated to you at check-in following your questions that you can only smoke outside your room in the garden. Instead, you have opted to smoke inside, completely against the rules which perhaps might explain why you have not noticed the garden! We also regret that you were uncomfortable in your bed which has an Artisan Bespoke mattress by luxury brand John Ryan that is marked as "Medium" firmness on the manufacturer's catalogue. We would advise you and all other travellers to inform us during their stay if they experience anything out of place or feel uncomfortable, your suggestion that you have slept on the floor is shocking, to say the least. Wishing you good luck on your travels.

8/10 Good

Tom, Ann Arbor Michigan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely charming and quirky place to enjoy the lower highlands. In early December, the rooms were on the cool side, but bed heaters made sleeping a joy. You can also heat up in the sauna, steam room, and hot tub spa! We enjoyed great meals at nearby hotels/restaurants and a fabulous walk up the hills around Glencoe.
Stayed 2 nights in Nov 2019
Response from Ardrhu House on 16 Dec 2019
Thank you for the review, I am glad you have enjoyed your stay. We wish you a happy holiday season and good luck with our annual prize draw for the guests that have visited us in 2019!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unreal! Absolutely unreal!!!!
Absolutely amazing stay for my partners birthday. After wild camping for a week we had a very warm welcome and instantly felt very comfortable. The area the property sits on is gorgeous with amazing views and it’s own private beach. The property itself is unbelievable and very clean, we got upgraded to a bigger room free of charge and wow we were very lucky! Can’t thank you enough for making our last day on our trip the best and we will be back agai! Thank you so so much!
Stayed 1 night in Oct 2019
Response from Ardrhu House on 16 Dec 2019
Fabulous picture! and we are very grateful for the review you have left. It's always a privilege to be chosen as a location for spending a birthday and we are delighted we hit the mark with you and your girlfriend. We wish you both a happy holiday season and good luck with our annual prize draw for the guests that have visited us in 2019!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Ardrhu House on 21 Oct 2019
Thank you! We look forward to your next visit.

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Ardrhu House on 23 Sep 2019
Thank you, Jenny!

2/10 Terrible

christine

Disliked: Staff & service, property conditions & facilities, room comfort
First off the lack of signage to find the property was non existent when we said this to the owner her reply was Not my issue Second the bathroom was not en-suite you had to walk across the hall The house was noisy when other guest arrived or left The house itself was not renovated well at all the furnishings were all missed matched Overall very disappointed in the stay would strongly advise against staying at this property
Stayed 2 nights in Aug 2019
Response from Ardrhu House on 16 Dec 2019
Christine, you have left a despicable review and on behalf of all of us here we cannot understand how you could have had such a miserable time here booked to stay in such a wonderful room and having us all look after you. You had trouble finding us as you haven't consulted the map and directions on the website before arrival and the postcodes in rural Scotland are very vague, we do have a sign on the main road pointing towards Ardrhu and we are also listed with all the major search engines and navigation apps. Apart from this we don't know how we could have helped you. To say that the house was not renovated well or that the furniture was mismatched shows a great deal of ignorance in regard to the value of genuine antiques and decorations that form part of our two-centuries old house. This baronnial manor was painstakingly renovated and brought back to its glory only 2 years ago using the finest materials, italian marble and crystal, wood and custom woven tartans. We genuinely hope your review and our reply will keep away future guests that are similarly lacking appreciation for this beautiful house and the luxurious interiors that we invite our guests in.

10/10 Excellent

Manureva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location. Close to the main areas you want to visit!! Great welcome and kindness and a very nice breakfast Go there!!
Stayed 2 nights in Aug 2019
Response from Ardrhu House on 15 Aug 2019
Thank you very much, it was a pleasure to have you and Giles here! Bon voyage, Manureva!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great view
Stayed 1 night in Jul 2019
Response from Ardrhu House on 3 Aug 2019
Thank you! We are happy to hear you've enjoyed your stay and hope you will ereturn one day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Ella, the owner, is wonderful. She was most accomodating and helpful. Inique property on the water we enjoyed.
Stayed 2 nights in Jul 2019
Response from Ardrhu House on 3 Aug 2019
Thank you for the lovely review, we are glad you have enjoyed your stay!

10/10 Excellent

Mateus, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ela received us upon arrival and accommodated a late check in. We only stayed a night and wish we had stayed longer. The property is incredible, and the room big and spacious. The bed was heaven and bathroom great! Breakfast in the AM was very very good. Overall, highly recommend staying here, but suggest three nights to be able to enjoy area around property.
Stayed 1 night in Jul 2019
Response from Manager on 12 Jul 2019
Thank you Mateus for the lovely review! It was a pleasure to have you here and we hope you will soon make use of our fantastic offers for returning guests!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique country home on the Loch. Peaceful setting in a beautiful country estate
Stayed 2 nights in Jun 2019
Response from Ardrhu House on 12 Jun 2019
Thank you very much for your nice review. We are very happy to hear that you had a great stay here. Hope the rest of your trip goes just as great!

10/10 Excellent

Suzanne, Muskoka, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful guest house, situated right on Loch Leven, with gorgeous views of the loch and mountains. Ella is currently adding a spa and sauna, so there was a bit of construction but nothing that bothered us. The breakfast was lovely with lots of choices. Ella is a wonderful, helpful host. I would highly recommend this property.
Stayed 3 nights in May 2019
Response from Manager on 12 May 2019
Thank you, Suzanne and Eric! I am very pleased to hear that you've enjoyed your stay and hope you will revisit and enjoy time in our new spa. Wishing you both a safe trip home and a great summer ahead.

2/10 Terrible

Hans

Stayed 1 night in Sep 2023
Response from Ardrhu House on 18 Oct 2023
Dear Hans, We are sorry to hear you didn't enjoy your stay at Ardrhu House. If you are able to provide any feedback about why you felt this way about your stay. Wishing you wonderful travels in the future!

10/10 Excellent

jocelyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastique
Manoir splendide très bien situé sur le Loch qui invite à la rêverie
Stayed 1 night in Sep 2023
Response from Ardrhu House on 18 Oct 2023
Dear Jocelyne Thank you for your review, we are very pleased to hear you had a lovely stay at Ardrhu House. We hope that we have the pleasure of welcoming you back in the future!

10/10 Excellent

Mathias

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wunderbare Unterkunft
Stayed 1 night in Aug 2023

10/10 Excellent

Kristine

Stayed 1 night in Jul 2023

10/10 Excellent

Laurent

Stayed 1 night in Jun 2023

10/10 Excellent

philippe, ACHERES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel super cosy, au calme Parfait pour de reposer Equipe aux petits soins. Ideal pour se reposer.
Response from Team Ardrhu House on 18 Mar 2023
Merci beaucoup! Nous espérons vous revoir.

10/10 Excellent

jakob mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location, great service, good ambience
Stayed 2 nights in Aug 2022