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"We really wanted to love everything about this place, but the service is the worst that I have ever experienced at any hotel! They did a great job with the branding and marketing but unfortunately the experience does not live up to the expectation. The staff seemed like they really didn’t want to be there and the food was terrible at all of the restaurants. The staff in the pool area was especially miserable and not what you would expect when spending $1200 a night to stay. They were...

"Nice place, Very clean and Quiet and Nice views. I just wished the store stayed open later. If not, they should have vending machines for the late night."

"I like the colation, literally steps from the airport, amazing views to the ocean and they have great coffee available and free in the lobby. I don’t like that there’s still opportunity to improbe the cleaning. The tv only have 4 channels and it was impossible to connect it to the wifi"

"The king size bed in the room was old with the hump in the middle. The room housekeeping was erratic, a couple of days no housekeeping, a few once a day and a few twice a day. Cleaning of the room was superficial, no cleaning of patio. We did not use the spa.The fittness room was nice but the steam room is at the spa."

"It was a lovely staff. "

"The staff is the shining star of Emerald Resort. The resort is in need of updating, it has a great location and all the rooms face the beach but it is rundown. Which gives off as not being clean. At breakfast one of my travel companions' breakfast came with butter packets and one of the butter packets had already been used. Plus the sugar bowl had empty packets in it and the jelly packets had food smeared on the bottom which says they reuse them for other guests."

"Great room and staff"

"Very nice staff and overall great place to stay while on St Thomas."

"It's an older hotel dilapidated definitely needs love You can see where it used to be a big hotel but now a lot of empty space where things used to be where the hotel used to thrive I assume"

"Air and pool were great. MANY stairs..quite a climb would not recommend for older people or with any disability. Close to good restaurants and markets. "

"If my review was solely on the view and the staff it would be a perfect review However the rooms and property need maintenance the sliding glass doors need roller replacement little hot water The pool was great and we were treated to a barbecue The on-site restaurant has excellent food and dining choices we had dinner there enjoyed the seafood soup the shrimp tarts and jerk chicken pasta Also included in stay was breakfast which was very hearty eggs potato’s and bacon However no where to...

"Todo estuvo muy bien! Aunque recomiendo un poco más de mantenimiento y luz en el área de la piscina y la piscina! Gracias!"

"This property is rented as a waterfront view. Half the time you’re there you will be looking directly at the side of a cruise ship that completely blocks any view of any water. I don’t know how this was overlooked when describing the property, but I think that everybody should know this before booking a waterfront room here."

"Great view! Great location "

"Property is apparently in receivership. Staff is keeping it going, but barely. Owner is nowhere to be found. If you check in after noon, nobody’s in the office."

"Great location. Beach was amazing. Restaurant was really good. Snorkeling was excellent. Room was okay. Would stay again. "

"Karen and owner were very friendly and hospitable."

"Staff was awesome and location was great. Some areas could use some updates but overall excellent and we would stay here again."

"Olga's Fancy is in a great location, close to some of the best dining on St. Thomas. Candy is incredibly knowledgeable and friendly. Would recommend staying here to anyone visiting St. Thomas!"