4/10 แย่
Corey, Monroe
เดินทางกับครอบครัว
26 ม.ค. 2026
ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
While this hotel is perfected situated in a great location on the Royal Mile, the hotel, itself had many issues. First of all, our room had so much water damage in the bathroom and around the windows that I worried about my family's safety. The towel heaters were disabled, and the thermostat could not be adjusted, at all, which resulted in the room being way too hot for comfort for most of our stay. There was mold everywhere throughout the room, and the hotel only offered to clean once during our entire 11 night stay. The floors were absolutely filthy with debris and dust, and no dust mop was provided to help keep it clean ourselves. There was blood on the wall of the bathroom when we first arrived in the room. Although about half of the staff were friendly and helpful, the other half were cold, uncaring and unmotivated to help fix, amend or help with our complaints. If you are looking to stay in this area of Edinburgh, I would suggest that you look for different accommodations than this hotel.
Corey
เข้าพัก 11 คืน, มกราคม 2026
