2/10 แย่มาก
Dawn
เดินทางเป็นกลุ่ม
4 ม.ค. 2026
ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
I was given an accessible room but on checkinv into the room the heater was not working and it was a freezing cold afternoon. I phoned reception and advised my heater was not working in the room to which they advised they would be round in a few minutes to have a look at same. The man on reception looked at the heater on the wall and was unable to repair same and advised they were not sure how the heater worked and would bring me a portable heater. Within about 10 mins another member of staff brought the portable heater, not ideal but better than no heating. I then looked at the sheets on the bed and they were absolutely "filthy" to put it lightly. I have included a photo of said sheets on the bed....quite frankly should have been put in the bin and not near any bed! I reported this to reception who came to examine the said filthy sheets. The mattress was quite stained too. I advised due to the poor room quality...ie broken heater and filthy bed/ sheets I wanted to be moved to another room. I was given a different room but noone even offered to help moving all my bags to the new room. I arrived at the new room I was allocated and checked the sheets and low and behold....more filthy sheets! They looked mouldy ( pics taken) it was all over the sheet on the bed.....i went down to reception this time where ai met the same member of staff i had already complained to. I advised this new room the bed shee filthy too....will not be back at this hotel....avoid!
