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"The rooms in the older part of the hotel need a bit of attention and they have no air-conditioning and the fans they provide were very dusty and did not seem to do anything"

"Our stay at New hall spa was amazing! We were a group of ten celebrating my daughters hen weekend, everything was so relaxing excellent food and facilities! Couldn't fault a thing will definitely visit again."

"1 bath towel, 1 hand towel, 1 small bottle of water and 1 biscuit between 2 people. You cannot use the facilities on the day of checkin until after 3pm unless you pay extra. Prices have increased yet you get less for your money."

"Very nice"

"Unclean unkept on the outside inside was terrible needs demolished and rebuilt. Rooms were a good size but carpets were in a poor state stains everywhere bathrooms just mold all around the bath shower head didn't even fit in the shower pole haha...Lighting poor in the room no bulbs in lamps TV didn't work at all and breakfast blimey was just swimming in grease 😑 pastries look like they had been left out for weeks coffee cold in the jug and the orange and apple juice were room temperature ive...

"Toilet leaking when I checked in at 3am. Reported it but following night the flush stayed on constantly as well as the leak. Was using the bar toilets. Checked out 1 day early"

"No Ventilation in toilets not even the room was. No tv. No remote controller was present for tele. Facilities like microwave or freezer either common or share should provided. Voices and noises from next rooms were disturbing."

"We live this place, have been there lots but Patios and outside areas could have been a bit cleaner. Rooms are not very soundproof. We were on the ground floor this time and had people walking above us all night. On the plus side, Staff are very friendly and helpful and the food is delicious and reasonably priced."

"I always choose this place whenever I need a stopover in the Midlands! It has consistently proven to be one of my absolute favorite hotels in the region. I genuinely enjoy every single stay. The standards of cleanliness are excellent, and most importantly, it offers a secure, welcoming atmosphere where I always feel safe. I look forward to my next visit!"

"Hotel was great only slight issue was the bed being rather soft not whst we are use to"

"Absolutely spot on. We expected quite simple / basic accommodation and were pleased to find it as anticipated - a small cabin like bedroom simply fitted out but completely adequate and spotlessly clean. We didn't arrive until just after 8pm but were cheerfully greeted by a very helpful Chris (despite him being towards the end of a busy day for him - when we arrived he was part of a small team clearing up after a wedding or birthday celebration of some size). He directed us towards a nearby place...

"It was amezing"

"The room had everything we needed and was good value for the price. But the level of cleanliness was not what we were expecting. Could have done with a deep clean and some new bed linen as it was a bit marked and old"

"Great staff Average food and restaurant Amenities are fewer than expected Very good location"

"Clean and staff super friendly. We booked a room which didn’t go through but staff managed to find us a room thankfully. It’s cheap and cheerful which is what I paid for. No complaints "