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"This is a good basic hotel to stay in. Staff are friendly enough and the breakfast was good. The hotel itself is dated and rooms are simple. The most infuriating thing was that the tap in the bathroom was set so far back from the sink that if you tried to wash your hands, water went all round the side and onto the floor. Reverted to washing hands in the bath! "

"The hotel is very nice, and the public areas smell fresh and clean. The reception staff are really friendly and chatty, and the breakfast staff cheerful and welcoming. Our room was very comfortable, clean and a nice temperature! We would definitely stay again. "

"Great breakfast. Staff friendly and helpful. Location excellent for train station and the theatre we were visiting "

"Clean property, comfy bed."

"Great location, great service. Best hotel I’ve stayed at in York. "

"Breakfast was very good. Afternoon lounge was lovely too"

"The hotel was a fun experience and the rooms were beautifully decorated. Unfortunately I did not sleep as the bed was quite hard. The walls were also very thin and as we were downstairs, I could hear every single movement from upstairs. It felt like they were in our room. "

"Informed main desk that the room was stale and bathroom sink smelt of drains - not sure anything was done. On last day, our room wasn’t cleaned and had to get fresh towels - prompt response. The drinks machines in breakfast area are not good. Multiple selection of drinks contaminates other drinks. Tea tasted of chocolate! Never used again. Breakfast selection good, but our daughter (coeliac) had little choice and avoided food Staff helpful and very good, but noticed some stress from demand by other people (when serving at the bar was not quick enough)"

"Wonderful location Car valet service excellent Room very small for price"