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"Pathetic, horrible experience, flies, mosquitoes and lizard in the room. Bedsheets, towels, pillows and toilet with bad odour. No fan, no air conditioning, sleeping in the heat, smell and dirt. Broken furniture, leakage shower, taps and wallwith patches. Why this hotel is listed in the HOTELS.COM is itself a shame and bad reputation for the HOTELS.COM Surprisingly the price for the walk in guests is far cheaper than the price quoted in hotels.com web page. Which it also means that Hotels.com...

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"I especially liked how polite and professional the team was throughout my visit. Overall, a great dining experience that matches Mercure’s high standard of hospitality. Highly recommended for anyone staying at the hotel or visiting Garut!"

"Excellent Service for the friendly and helpful staff. Room is clean, comfortable, and well-maintained facilities. Hotels in convenient and close to attractions, restaurants, and transportation options. It also offers stunning view. The check in and late check out went smooth with such efficiency and convenient process. They always served us with such warmth and friendly smiles. The restaurant offers a great varieties of food that will spoil the belly. The area of restaurant was clean and...

"Good location, clean room, excellent services and friendly staff. Value for money too, will definetely stay there again next time."

"Excellent Excellent Excellent Nothing else to say. "

"Absolutely loved this hotel! Everything was in the best condition "

"MODERN"

"Incredible stay. Unforgettable. The staff truly goes above and beyond. View from the city view rooms (especially where i stayed at lvl 7. Was incredible. I cannot believe this room was cheaper than the “garden view” rooms which imo had less of a view."

"Very nice hotel, near downtown of Lembang city. "

"Great Hotel"