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"The room was clean but not spotless. The bathroom was in rough shape. The handles to the shower doors were falling off. The shower leaked all over the floor. The TV was broken. The front desk staff was MIA for some time when I went to the desk to report my concerns. The breakfast was not as good as other Holiday Inn Express properties I have stayed at. To the credit of the staff, they listened to my concerns and discounted the rate by 20% at my request. "

"Enjoyed 4 nights at The Francis Marion Hotel. Great location, walkable to all downtown attractions and restaurants. The Swamp Fox had a great menu, and it was nice to have a Starbucks on site. Staff was attentive and helpful. We we’re in town for the Cooper River Bridge run. Would definitely stay again!"

"Great location and friendly staff. Would definitely recommend to others!"

"Overall, people were friendly and professional. Location is a great plus. However, the room, especially the restroom and furniture needs to be upgraded. this would have a higher rating if the restroom was in better condition. Everything was fairly clean just very outdated."

"Excellent location. If you plan on just visiting Charleston, no car is needed. "

"We were extremely pleased with our entire experience. Staff was more than helpful, loved our room with fireplace, muffins, croissants, fresh fruit daily, cookies at night as well Revival restaurant. So much close by. Everything within walking distance. A wonderful place to stay. "

"Breakfast menu was fine but the bakery items, croissants in particular, could be much better. Room clean, comfortable and stylish. Staff helpful and friendly. Welcome drink a nice touch. Bar inside and out was attractive and comfortable. The cushions another pool need to be recovered. I do not think you should reserve and make guests pay for the couches by the pool."

"The AC was very loud. The bathroom was not very clean and there was a clothing item left on the desk chair. "

"Great location, friendly staff and great breakfast "