The Westin Cancun Resort Villas & Spa is near La Isla Shopping Mall. Visitors can relax at the poolside bar, unwind in the steam room and sauna after a spa treatment, and enjoy multiple dining options and tennis courts for active guests.
Located on the beach, The Westin Cancun Resort Villas & Spa is in Zona Hotelera, a neighbourhood in Cancun. Iberostar Cancun Golf Course and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Looking to enjoy an event or a game while in town? See what's happening at Oasis Arena or Andres Quintana Roo Stadium. Visit our Cancun travel guide
Upscale aparthotel near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Consider a stay at The Westin Cancun Resort Villas & Spa and take advantage of a swim-up bar, a poolside bar and a terrace. Treat yourself to a facial, a hot stone massage or reflexology at the on-site spa. Make sure that you enjoy a meal at the 3 on-site restaurants, including breakfast, lunch and dinner. Pilates classes and fitness classes are offered at the 24-hour gym; other things to do include volleyball. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a steam room.
Other perks include:
4 outdoor pools along with free cabanas, sunloungers and pool umbrellas
Free self-parking
2 outdoor tennis courts, concierge services and a 24-hour front desk
Massage treatment rooms, smoke-free property and a lift
Room features
All guest rooms at The Westin Cancun Resort Villas & Spa include perks, such as 24-hour room service and air conditioning, as well as amenities, such as free WiFi and safes.
Extra amenities include:
Separate baths/showers, free toiletries and hairdryers
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Grab bar near toilet
Lift
Transfer shower
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Smoke-free property
Services and conveniences
24-hour front desk
Concierge services
Daily housekeeping
Iron/ironing board
Newspapers in lobby (surcharge)
Safe
Things to do
2 outdoor tennis courts
24-hour gym
Fitness classes
Pilates classes
Volleyball
Yoga classes
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector (host has indicated there is a smoke detector on the property)
Outdoor lighting
General
1 building
46 units
6 floors
Access via exterior corridors
Comprehensive recycling policy
Traditional architecture
Policies
Check-in
Check-in time starts at 4:00 PM
Minimum check-in age - 18
Check-out
Check-out before 10:00 AM
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
We should mention
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Frequently asked questions
Does The Westin Cancun Resort Villas & Spa have a pool?
Yes, this property has 4 outdoor pools.
Is The Westin Cancun Resort Villas & Spa pet-friendly?
No, only service animals are welcome at the property.
How much is parking at The Westin Cancun Resort Villas & Spa?
Self-parking is free at this property.
What time is check-in at The Westin Cancun Resort Villas & Spa?
Check-in begins at 4:00 PM.
What time is check-out at The Westin Cancun Resort Villas & Spa?
Checkout is at 10:00 AM.
Where is The Westin Cancun Resort Villas & Spa located?
Nestled on the beach, this Zona Hotelera aparthotel is within 1 mi (2 km) of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Iberostar Cancun Golf Course. Delfines Beach is 1.6 mi (2.6 km) away.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
The Westin Cancun Resort Villas & Spa Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Courteous staff. Oscar, the FlowRider instructor was phenomenal. Restaurants were good.
Camille
Stayed 4 nights in Jan 2026
Verified
4/10 Poor
Arael
8 Jan 2026
Disliked: Staff & service
They lack staff in the evening for their bars as well wait staff for the evening restaurant. AC had a leak in our room that woke us up to a puddle in the kitchen. The views are great. The other Westin is far better.
Arael
Stayed 7 nights in Jan 2026
Verified
10/10 Excellent
Owen
19 Dec 2025
Liked: Cleanliness, staff & service, room comfort
I would come back to this property, next time I’m in Cancun, and atayed in a lagoon view balcony room. The room amenities were nice (full kitchenette, 2 bottles of water + coffee + tea, stackable laundry in room, etc.) and the view was of part of the lagoon, lots of palm trees, the back of property pool (quieter) and the Flow Rider surfing machine, which operates on limited hours. Breakfast buffet was pretty epic, fairly priced, and with broad enough hours that you could get away with only eating 2 meals a day. Service and cleanliness was top notch. Pools were in good shape and beach chairs and umbrellas were plentiful. Easy walk to the R1/R2 bus stop which brings you everywhere for
The property served it’s purpose as we were traveling with family and infant children. The grounds were very clean & tidy and the staff was very friendly & very helpful. Will definitely stay here again when traveling with family.
Hotel is on the quiet side - which is totally welcomed! Rooms are clean and updated - restaurants on the property are great as well as the service! All employees are polite and respectful as well as being friendly. Have stayed here a half dozen times in the last two years- and will come back again and again!
We loved the situation ( safe and on the quieter side of the hotel zone).
We had also 3 great excursion organised and everything went smoothly.
Food was good and safe even though the prices are at Canadian levels.
We had a room facing the laguna: even quieter ajd with gorgeous sunsets. We recommend this hotel for couples and families looking for a not too fancy but relaxing vacation.
We stayed in one of the villas. Very clean and well kept. They accommodated us during Hurricane Befyl and we frigate and they kept the services running. Lovely establishment.
Overall the property is very good. The view is excellent specially the pool overlooking sea.
However my personal concierge was just try to cross sell things to me instead of focusing on giving me a better experience. Very bad experience on the personal concierge.
We booked the 2 bedroom villa, it was beautiful and the pictures matched. At check in, they said we could get bottled water any time and it was free, but it actually isn’t and you only get 2 complimentary bottles a day.. even if there are 4 people in your room.. the pools were great and well maintained. Swimming in the sea was a highlight. I also appreciated having a personal concierge for assistance with reservations and recommendations for what to do and where to go. To be noted, if you’re staying in Cancun, go eat at Navios! It was the best restaurant we ate at while there.
Nice hotel , pool and beach !
Quite disappointing the check in at 4 pm and check out at 10 am , I am not used to such a treatment , next time , I will look for a more flexible timing resort