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Pachamaya Holistic Wellness & Spa

4.0 star property
Adults-only hotel with fitness centre and spa services

Choose dates to view prices

Photo gallery for Pachamaya Holistic Wellness & Spa

Outdoor pool, open 8:00 AM to 9:00 AM, pool umbrellas, pool loungers
Terrace/patio
Executive Suite, 1 King Bed | 1 bedroom, individually decorated, individually furnished, bed sheets
Grand Room | 1 bedroom, individually decorated, individually furnished, bed sheets
Exterior
Unwind in Downtown Cancun at Pachamaya Suites, Wellness Spa, Retreats. Tee off on the 18-hole golf course or indulge in a rejuvenating Thai massage and aromatherapy treatments. Enjoy a meal at Chamana restaurant, explore the art gallery and designer stores or relax by the outdoor pool with free cabanas.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Gym
  • Spa
  • Pet-friendly
  • Pool
  • Laundry
The current price is ฿1,690
฿2,182 total
includes taxes & fees
27 Sept - 28 Sept

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Grand Double Room

Grand Double Room | 1 bedroom, individually decorated, individually furnished, bed sheets

Grand Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
Wardrobe
  • 33 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Bunk Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | 1 bedroom, individually decorated, individually furnished, bed sheets

Executive Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Separate bedroom
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Suite

Deluxe Studio Suite | 1 bedroom, individually decorated, individually furnished, bed sheets

Deluxe Studio Suite

8.8 out of 10
Excellent
(3 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
Wardrobe
  • 30 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Futon

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | 1 bedroom, individually decorated, individually furnished, bed sheets

Deluxe Quadruple Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Blackout curtains
Separate bedroom
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Bunk Bed

View all photos for Executive Suite, 1 Double Bed

Executive Suite, 1 Double Bed | 1 bedroom, individually decorated, individually furnished, bed sheets

Executive Suite, 1 Double Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Separate bedroom
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

1 bedroom, individually decorated, individually furnished, bed sheets

Superior Double Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
Wardrobe
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | 1 bedroom, individually decorated, individually furnished, bed sheets

Family Room, Multiple Beds

8.6 out of 10
Excellent
(4 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Free bottled water
Eco-friendly cleaning supplies
In-room massage
Wardrobe
  • 33 sq m
  • Sleeps 8
  • 4 Single Bunk Beds

View all photos for Grand Room

Grand Room | 1 bedroom, individually decorated, individually furnished, bed sheets

Grand Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
Wardrobe
  • 32 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

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About the area

Located in Downtown Cancun, a neighbourhood in Cancun, Pachamaya Holistic Wellness & Spa is in the entertainment district and near a boardwalk. Ultramar Ferry Puerto Juárez and Isla Mujeres Ferry Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa Tortugas and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Xoximilco and Extreme Adventure are also worth visiting. Discover the area's water adventures with jet skiing and kayaking nearby, or enjoy the great outdoors with ziplining and ecotours.
Visit our Cancun travel guideOpens in a new window
Map
Av Uxmal, Lote 19, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 6 min walk - 0.6 km
  • Plaza 28 - 17 min walk - 1.5 km
  • Puerto Cancun Marina Town Center - 19 min walk - 1.6 km
  • Plaza Las Americas - 2 min drive - 2.2 km
  • Ultramar Ferry Puerto Juárez - 5 min drive - 3.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

  • ‪Temakita - ‬6 min walk
  • ‪The Healthy Place - ‬3 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪El Socio Naiz - ‬4 min walk
  • ‪Zereno Cafe - ‬3 min walk

About this property

Pachamaya Holistic Wellness & Spa

Upscale hotel near Puerto Cancun Marina Town Center
At Pachamaya Holistic Wellness & Spa, you can look forward to an adjacent golf course, a terrace and an art gallery on-site. Tee up with amenities, such as a golf clubhouse and golf caddies, at this hotel. For some rest and relaxation, visit the outdoor treatment areas, and indulge in a Thai massage, a facial or aromatherapy. Be sure to enjoy a meal at Chamana, the on-site restaurant. Pilates classes and yoga classes are offered at the gym; Pachamaya Holistic Wellness & Spa also has designer shops on-site, a garden and dry cleaning/laundry services. In addition to car hire on-site, guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • An outdoor pool, along with sunloungers and pool umbrellas
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), airport pick-up service (surcharge) and beach towels
  • Multilingual staff, golf cart on-site and a music library
Room features
All guestrooms are individually furnished, and include comforts such as air conditioning, in addition to amenities such as free bottled water.
Extra conveniences in all rooms include:
  • Showers and shampoo
  • Wardrobes/cupboards, eco-friendly cleaning products and housekeeping

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 100 kilometres
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: MXN 200 to 500 per person
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Chamana

Things to do

  • 18-hole adjacent golf course
  • Art gallery
  • Books
  • Designer stores
  • Games
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Gym
  • Music library
  • Optional golf privileges
  • Outdoor pool
  • Pilates classes
  • Scooter/moped rentals
  • Shopping
  • Yoga classes

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Coworking space
  • Meeting room

Outdoors

  • Beach towels
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Communal living room
  • Eco-friendly cleaning products used
  • Electric bike charging
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Individual decor
  • Individual furnishings
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, train station and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

This property welcomes adults only

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MXN 500 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 500 per person
  • Airport shuttle fee: MXN 750 per vehicle (maximum occupancy 10)
  • Pet deposit: MXN 500 per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 9:00 AM
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Alcohol is not served at this property
A car is not required for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Pachamaya
Pachamaya Holistic Wellness &
Pachamaya Suites Wellness Spa Retreats
Pachamaya Holistic Wellness & Spa Hotel
Pachamaya Holistic Wellness & Spa Cancun
Pachamaya Holistic Wellness & Spa Hotel Cancun

Frequently asked questions

Does Pachamaya Holistic Wellness & Spa have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 9:00 AM.

How much does it cost to stay at Pachamaya Holistic Wellness & Spa?

As of 28 Aug 2025, prices found for a 1-night stay for 2 adults at Pachamaya Holistic Wellness & Spa on 27 Sep 2025 start from ฿1,689.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pachamaya Holistic Wellness & Spa pet-friendly?

Yes, cats and dogs are allowed at this property. There's a deposit of MXN 500 per stay. Service animals are exempt from fees.

How much is parking at Pachamaya Holistic Wellness & Spa?

Self-parking is free at this property.

What time is check-in at Pachamaya Holistic Wellness & Spa?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Pachamaya Holistic Wellness & Spa?

Checkout is at noon.

Does Pachamaya Holistic Wellness & Spa provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of MXN 750 per vehicle applies.

Where is Pachamaya Holistic Wellness & Spa located?

Located in Downtown Cancun, this spa hotel is within 1 mile (2 km) of Benito Juarez Municipal Building and Puerto Cancun Marina Town Center. Las Palapas Park and Mercado 23 are also within 15 minutes.

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Pachamaya Holistic Wellness & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 55 out of 90 reviews
Rating 8 - Good. 22 out of 90 reviews
Rating 6 - Okay. 6 out of 90 reviews
Rating 4 - Poor. 4 out of 90 reviews
Rating 2 - Terrible. 3 out of 90 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly! So quiet and peaceful.
Stayed 4 nights in Jun 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Good!
Stayed 7 nights in Jul 2025

10/10 Excellent

Luyue

The hotel was excellent!
Stayed 2 nights in Feb 2025

8/10 Good

BIK FUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs in front desk are super friendly and helpful. Air conditioning is good. It will be good if the hot water switch marked.
Stayed 1 night in Mar 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff and the facilities. Excellent!
Stayed 1 night in Jan 2025

8/10 Good

Mikael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience at this hotel. The staff was really friendly from the beginning. Here are some positive notes: The massage service was amazing and affordable. We rented a car and everything was nearby, at a 10min driving distance. There was also a gym nearby (evolve) which is not even a 5 minute walk. A lot of restaurant options as well near the hotel. Here were some points where there is room for improvement: In the pictures prior to renting the room, we saw a fridge but in our room there wasn’t any (deluxe studio king bed room). No iron in the room for the clothes (but can ask the reception for it, need to hand it back once done using) and no TV (makes sense as it is a wellness hotel, ideal for relaxing)
Stayed 4 nights in Jun 2025

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location and walablility to restaurants. The hot tub was not heated and no coffee available except at restaurant.
Stayed 11 nights in Jan 2025

10/10 Excellent

Harsh Mukeshbhai

Liked: Cleanliness, staff & service
It is a very passive hostel, mostly for relaxing and is great for older age groups
Stayed 5 nights in Oct 2024

10/10 Excellent

ifueko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the ambience and staff.
Stayed 7 nights in Jul 2024

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and private. Great for zen and relaxation!
Stayed 2 nights in Dec 2024

10/10 Excellent

Alexandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an awesome hotel, great vibe, and awesome staff. This place is located very close to the ADO if you plan on taking trips. Whenever I come back to Cancun, I will be staying here again.
Stayed 9 nights in Aug 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet feeling of seclusion amid the near downtown area. Breakfast was excellent. Room was spacious and clean.
Stayed 4 nights in Nov 2024

8/10 Good

Normand

Liked: Amenities
The room was goof quality/price
Stayed 2 nights in Jan 2025

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back
Stayed 2 nights in Jan 2025

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was perfect
Stayed 1 night in Dec 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a Great Place. With wellness clearly from the moment you enter. Special Place.
Stayed 1 night in Oct 2024

8/10 Good

Ed

Nice, clean, not a lot of amenities but close to good restaurants. No tv in room. Good wifi tho
Stayed 1 night in Feb 2025

8/10 Good

Samuel Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very quite and not crowded
Stayed 2 nights in Jun 2024

2/10 Terrible

Elizabeth

Disliked: Amenities, property conditions & facilities
I booked the property because of the wellness activities but I wasn't able to do that. They were not transparent about the location of their rooms before booking, the Executive king room is located in another street opposite the main building and had no amenities asides a small pool, there is no complementary water asides a water dispenser located at the entrance, if you need to get bottled water, you have to pay for it. There is also no complementary snacks (Not that I cared so much about it, but it would have been a nice to have), also they do not provide breakfast, you have to pay to get breakfast (about 250MXN), wellness activities are also not pocket friendly. I got in by 12pm and the reception said I couldn't check in, that I had to wait until 3pm which was fine by me. I said I was going to go out and come back in when they were done preparing the room, the lady asked for my contact and said they will inform me when the room was ready, I received no confirmation, I had to check back with them around 8pm and eventually checked in. They were also going to charge me 20 USD for putting makeup stains in an old towel which I found really absurd. You are basically paying to sleep in a room, nothing else is attached.
Stayed 2 nights in Aug 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pachamaya Palace

This property is by far the best place to stay in downtown Cancun. I can't say enough 'Great things' about this "Wonderful Place". It's been "Truly a Gift" for me.
Stayed 1 night in Oct 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Lucera at the front desk is awesome!
Stayed 1 night in May 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ABSOLUTELY HANDS DOWN IF YIU ARE LOOKING FOR A PEACEFUL PLACE A TEN MINUTE WALK TO A BEAUTIFUL MALL IN A VERY VERY BEAUTIFUL AREA IF CANCUN AND FIVE MINUTES FROM DOWNTOWN. THE HOTEL ITSELF WAS INCREDIBLY CLEAN AND THE STAFF WERE GENUINELY KIND!
Stayed 5 nights in Oct 2024

10/10 Excellent

Bruna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind all the time, there was always someone to help available. The pool and yoga class were also quite nice, exceeding expectations. Matters was a bit hard for my taste but still ok. It would be nice if they could improve the shower heads. It was hard for someone not too tall to shower because most of the water was aimed at the wall, and without washing the hair, it was impossible to stand straight. If the heads were adjustable, it would be a huge improvement. I would still totally recommend this stay, hoping to go back soon!
Stayed 3 nights in Mar 2025

10/10 Excellent

huzaifa

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 7 nights in Aug 2024

2/10 Terrible

david

Disliked: Staff & service, property conditions & facilities, room comfort

STAY AWAY!!!!

Horrible bed, Horrible pillows, no blankets, no TV Hotel claims 4 stars but it would be generous to give it "1" We left after the first day but hotel refused to refund us for day we decided not to stay.
Stayed 2 nights in Jan 2025