"No lift! The hotel listing does say that all upper floors are only accessible by stairs (it's a listed building and they aren't able to install a lift) but if you miss that information, it can be a bit of a shock if you are less able-bodied. Our room was on the third floor and quite a trek with a baby each time we came and went.
However... the staff were more than willing (in fact, they insisted) to help with our small amount of luggage and show us to our room. They also said that anything we needed, we could call down to reception for and they would bring up - they clearly enjoy getting their steps in.
Our room itself was large which was perfect due to needing cot space for our baby (which they also provided without issue).
The bed was very comfortable and the bedding was definitely high quality.
The room thermostat worked well but the bathroom was very hot. There may well have been a means to turn the radiator off but we weren't going to mess about with it.
Huge roll-top bath and great shower but take care with the slippery metal tray / base. There was a non-slip stick-on bath mat which helped.
Beautiful downstairs communal area / bar and a really great location for access to The Lanes, the seafront, pier etc. Our room was nice and quiet but I did hear other guests commenting that their rooms were quite noisy so depending where your room is will have an effect on this.
Nice hotel, but it's honestly the staff who make it great!"
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