Front of property – evening/night

Reviews of Trianon Bonita Bay

3.5 out of 5
Trianon Bonita Bay
3401 Bay Commons Dr, Bonita Springs, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1160 out of 1680 reviews" "
Rating 8 - Good. 362 out of 1680 reviews" "
Rating 6 - Okay. 98 out of 1680 reviews" "
Rating 4 - Poor. 33 out of 1680 reviews" "
Rating 2 - Terrible. 27 out of 1680 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities
It's a lovely property. The only thing is, the better restaurant closes at 8:00, and the outside bar closes promptly at 9:00. The inside bar is never open at night.
Stayed 5 nights in May 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! No complaints at all!
Stayed 7 nights in May 2024
Response from Addison on 20 May 2024
Thank you for staying with us! We truly appreciate your kind comments and 5 star review.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed there many times while looking for a property to purchase. Highly recommended, but not cheapest option.
Stayed 1 night in May 2024
Response from Addison on 20 May 2024
Thank you so much for the 5 stars!

10/10 Excellent

Thomas, Eaton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. Very nice room. We loved our full balcony! ( called to ask to reserve a full balcony) Right across the street is an awesome deli/bakery for your morning breakfast! We would definitely recommend!
Stayed 7 nights in Apr 2024
Response from Addison on 19 May 2024
WOW! Thank you for the great review. We hope to see you soon

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Addison on 19 May 2024
Thank you for your review. Hopefully we can get to 5 stars for your next visit.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Always and excellent experience from the drive up to check out! Staff great environment great food excellent highly recommend.
Stayed 3 nights in May 2024
Response from Addison on 14 May 2024
We appreciate the kind words we hope to see you soon!

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay. Quiet and a little older crowd Lakehouse cafe was ok, used a coupon but all they did was tack on a higher gratuity charge which negates the discount, very deceiving AC in room was great, spacious bathroom, very nice property. Would stay here again
Stayed 4 nights in May 2024
Response from Addison on 9 May 2024
Thank you for your feedback. We hope you come see us soon.

10/10 Excellent

Portia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with nice dining options and very friendly staff.
Stayed 3 nights in May 2024
Response from Addison on 8 May 2024
Thank you so much for the 5 stars! We take great pride in in our food & beverage

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Addison on 11 May 2024
Thank you for your feedback.

10/10 Excellent

Marie-France

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One representative at front desk had an attitude other the her attitude everyone else was extremely helpful to the parking valet who helped us find a car wash for not too pricy. The parking spaces were hard to find but other than that the place the area and the people were wonderful except for that one.
Stayed 2 nights in Apr 2024
Response from Addison on 8 May 2024
I hope this message finds you well. I wanted to take a moment to extend my sincerest apologies for any inconvenience or issue you may have encountered during your recent stay with us. Our aim is always to provide impeccable service, and it deeply concerns us to hear that we may have fallen short of your expectations.Your feedback is invaluable to us, as it allows us to address areas where we can improve and ensure that future guests enjoy a flawless experience. Rest assured that we take your comments seriously and will take the necessary steps to rectify any issues identified. We greatly appreciate the 5 stars considering.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the grounds and amenities, restaurants etc. We did not like that everything closes very early. There are no options for food after 9pm on a Saturday???
Stayed 2 nights in May 2024
Response from Addison on 8 May 2024
I hope this message finds you well. I wanted to extend my sincerest apologies for any inconvenience caused by our restaurants closing at 9 p.m. during your recent stay with us. We understand that dining options are an integral part of your overall experience, and we regret if our timing did not align with your preferences.Your feedback is incredibly valuable to us, and we appreciate you bringing this matter to our attention. Rest assured, we will review our restaurant operating hours to better accommodate the needs of our guests in the future.On a brighter note, I'm delighted to hear that despite this inconvenience, you thoroughly enjoyed your time at our hotel. Your glowing review means the world to us and serves as a testament to the hard work and dedication of our team.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to checkin/out. Convenient parking and walkable to numerous restaurants. Rooms were clean and fairly updated
Stayed 2 nights in May 2024
Response from Addison on 7 May 2024
Thank for your comments. We're glad you enjoyed your stay.

10/10 Excellent

Pedro, Miami

Stayed 2 nights in May 2024
Response from Addison on 7 May 2024
Thank you for your feedback.

8/10 Good

Therese

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful small hotel nestled handily in Bonita Bay, with picturesque landscaping and waterways. Conveniently located near good restaurants, shopping and coffee shops. Easy access, easy check in and comfortable rooms. Would definitely this reasonably priced hotel!
Stayed 4 nights in May 2024
Response from Addison on 6 May 2024
Thank you for your comments. We hope you will be able to stay with us again.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
Very private location with great dining and shopping options!
Stayed 4 nights in Apr 2024
Response from Addison on 5 May 2024
Thanks for the good feed back come back and see us soon!

8/10 Good

William

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in May 2024
Response from Addison on 4 May 2024
Thank you for your comments.

8/10 Good

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
Perfect stop for a break while on a longer trip, exactly what we needed.
Stayed 1 night in May 2024
Response from Addison on 4 May 2024
Thank you for your feedback.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service and friendly staff
Stayed 2 nights in Apr 2024
Response from Addison on 4 May 2024
Thank you for your feedback.

10/10 Excellent

Zandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 2 nights in Apr 2024
Response from Addison on 1 May 2024
Thank you for your feedback and for staying with us.

10/10 Excellent

Carlos

Amazing
Stayed 1 night in Apr 2024
Response from Addison on 29 Apr 2024
Thanks for the great review!

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location!! Very clean and spacious rooms. Great value - extremely happy with our stay!
Stayed 3 nights in Apr 2024
Response from Addison on 28 Apr 2024
Thanks for great review!

10/10 Excellent

mario jesus

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Addison on 28 Apr 2024
Thanks for the great review! Come see us soon.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Addison on 28 Apr 2024
Thanks for the great review! Come see us soon.

10/10 Excellent

carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, nice service
Stayed 1 night in Apr 2024
Response from Addison on 28 Apr 2024
Thanks for the great review! Come see us soon.

10/10 Excellent

Keith

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great staff very nice room
Stayed 1 night in Apr 2024
Response from Addison on 28 Apr 2024
Thanks for the great review! Come see us soon.

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful food and friendly staff
Stayed 3 nights in Apr 2024
Response from Addison on 25 Apr 2024
Thank you for the great review! We hope to see you soon!

10/10 Excellent

Carlos

Always a pleasure staying at the Bonita Trianon.. can’t wait to go back! Staff is amazing and the hotel is clean and accessible to airport, beach & Naples..
Stayed 6 nights in Apr 2024
Response from Addison on 24 Apr 2024
Thank you for the great review! We hope to see you soon!

10/10 Excellent

Jill

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Can’t wait to go back!! Lovely hotel. Grounds and the lake view are beautiful. Pool was awesome as was the hot tub. No complaints at all and I WILL be back!!
Stayed 5 nights in Apr 2024
Response from Addison on 24 Apr 2024
Awesome review thank you so much!

8/10 Good

Randy

Stayed 3 nights in Apr 2024
Response from Addison on 12 May 2024
Thank you for your feedback

8/10 Good

Diana

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Addison on 24 Apr 2024
Thanks for your review!

8/10 Good

Steven

Travelled with family
Liked: Property conditions & facilities
Nice property. Staff lacked enthusiasm, but they did all other aspects of their jobs.
Stayed 3 nights in Apr 2024
Response from Addison on 22 Apr 2024
Thank you for your review. We will strive to be better!

10/10 Excellent

RICHARD

Stayed 7 nights in Apr 2024
Response from Addison on 11 May 2024
Thank you for your feedback.

10/10 Excellent

Kevin

Stayed 1 night in Apr 2024
Response from Addison on 11 May 2024
Thanks for your feedback.

10/10 Excellent

Shan

Stayed 1 night in Apr 2024
Response from Addison on 5 May 2024
Thanks for the 5 out of 5!

10/10 Excellent

Audrey

Stayed 1 night in Apr 2024
Response from Addison on 4 May 2024
Thank you.

6/10 Okay

Joyce

Stayed 6 nights in Apr 2024
Response from Addison on 15 Apr 2024
Thanks for your review we will strive to be better!

10/10 Excellent

john, Fort Myers

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joanne on 11 Apr 2024
Thank you for staying with us.

10/10 Excellent

Shan

Stayed 1 night in Apr 2024
Response from Addison on 1 May 2024
Thank you for your feedback

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious and clean. We had a king room with a view of the water and the pool. Loved the hotel. We will come back! The breakfast options were disappointing but not a big deal. Good enough for a light breakfast and then work out. Luckily the prices were not outrageous. We opted to go out to breakfast the next day.
Stayed 2 nights in Apr 2024
Response from Joanne on 7 Apr 2024
Thank you for staying with us.

8/10 Good

Derek

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Casey M on 5 Apr 2024
Thank you Derek for reviewing your most recent visit with us! We hope you return the next time you visit Bonita Springs

4/10 Poor

Souheil

Stayed 3 nights in Mar 2024
Response from Joanne Muenzer on 3 Apr 2024
Thank you for staying with us and I am sorry that the visit was less than favorable. Could you give me more information on what happened during your stay that we did not provide adequate Service so we can look to improve?

10/10 Excellent

Elleni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and reasonably priced hotel in a great area. Loved that it was walking distance to the promenade shops, restaurants and farmers market. The pool was clean and warm and the vibe overall was happy! Would highly recommend!
Stayed 2 nights in Mar 2024
Response from Joanne on 29 Mar 2024
Thank you for staying with us.

10/10 Excellent

Peter

Travelled with family
Liked: Staff & service, property conditions & facilities
Very clean , peaceful , friendly with an excellent staff .
Stayed 6 nights in Mar 2024
Response from Joanne on 28 Mar 2024
Thank you for staying with us.

10/10 Excellent

Valentina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, comfortable quiet rooms.
Stayed 5 nights in Mar 2024
Response from Joanne on 26 Mar 2024
Thank you for staying with us.

10/10 Excellent

Alexandra, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Really liked the hotel. Rooms need to be updated
Stayed 2 nights in Mar 2024
Response from Joanne on 26 Mar 2024
Thank you for staying with us.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property. We loved dining at the Lake House, which was in the water.
Stayed 2 nights in Mar 2024
Response from Joanne on 26 Mar 2024
Thank your for staying with us.

10/10 Excellent

Storm

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious, comfortable, and we loved the tiny veranda outside
Stayed 1 night in Mar 2024
Response from Joanne on 26 Mar 2024
Thank you for staying with us.

10/10 Excellent

Jarrett Charles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the cleanliness of the hotel
Stayed 4 nights in Mar 2024
Response from Joanne on 24 Mar 2024
Thank you for staying with us.

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel looks a lot more appealing in photos online. It is tired a needs and upgrade. But overall good value for the price.
Stayed 8 nights in Mar 2024
Response from Joanne Muenzer on 18 Mar 2024
Thank you for staying with us and for your feedback regarding your visit.

10/10 Excellent

Jennifer, Byesville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We changed rooms mid stay and the day staff that took care of this were outstanding!! The only thing was that the toilet in the new room didn’t always flush, room 404
Stayed 6 nights in Mar 2024
Response from Joanne on 17 Mar 2024
Thank you for staying with us and for the feedback regarding the visit.