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"The cleanliness and housekeeping standards were noticeably below expectations, especially for a hotel under the Centara brand. While the staff were genuinely kind and helpful, the operational inconsistencies, particularly in room upkeep, significantly impacted our overall experience. What was great: - Staff across reception, bell service, and security were warm, attentive, and genuinely helpful - The team went the extra mile to assist with a birthday setup in the room, which we truly...