Dear Pipat,
Thank you for your feedback. I am disappointed to see that you have marked us so poorly. I would have really appreciated it if you could provide us with more details on what exactly went wrong during your stay so that we can take steps to improve our services.
Location is near many restaurants and bars. Bus stop is just outside the door. Staff are very friendly. The only downside is that the bed is somewhat comfortable
Dear Anthony,Thank you for your feedback. We're pleased to hear that you had a nice and affordable stay with us.We understand the importance of security and privacy for our guests, and we appreciate your understanding of our policy regarding outside visitors.It's great to know that you found our communal restrooms to be suitable and that you had a positive experience with our staff and fellow guests. Providing a friendly and welcoming atmosphere is important to us.We look forward to the opportunity to host you again in the future. If there's anything specific you'd like to see or experience during your next stay, please feel free to let us know. Safe travels and best regards!Best Regards,
Dear Guest,Thank you for your continued support and for taking the time to provide feedback. We're delighted to hear that your experience was very good.Your satisfaction is important to us, and we're committed to maintaining the high standards that you've come to expect from us. If there's anything specific you'd like to see or any way we can make your next stay even better, please don't hesitate to let us know.We look forward to welcoming you back for another excellent experience in the future. Safe travels and best regards!Best Regards,
Dear Luz,Thank you for your feedback.I am sorry you found your room to be smelly. We would have appreciated it if you could have come to the reception and reported the issue. We would have offered you a different room.
The stuff are realy nice people. With a great disposition to help to guests. The cleaning personal are realy kind too.
The thinks didn't like me, it was in first place that the famale floor it was shared with males. I didnt understood that. Neader like me, than the hostel don't haved a dishes and cutlery in the kichen for the guests and they have to pay a deposite, to access it. It's really rare for a hostel and make de stancy something incomodated.
Dear Togarepi,Thank you for your feedback. We have a great housekeeping team who is very passionate about their work.We hope to see you back at the hostel soon.Regards,
Clean, quiet and cheap if all you want is a place to sleep for one person. My single room was spartan and the single bed was too short for an adult male, but the faculties were clean.
So
Mark
เข้าพัก 1 คืน, มีนาคม 2023
การตอบกลับจาก Monica วันที่ 16 พ.ค. 2023
Dear Mike, Thank you for taking the time to share your feedback with us. We appreciate your valuable input and are glad to hear that you found our facilities clean and the overall environment quiet. We understand that you found our single room to be spartan, and we apologize for any inconvenience caused by the bed size.At City Lodge, we strive to offer a comfortable experience for all our guests, and we regret that the length of the bed did not meet your expectations. We appreciate you bringing this to our attention, as it allows us to address and improve such concerns in the future. Your feedback is valuable to us, and we will take it into serious consideration as we work on enhancing our accommodations.Thank you once again for choosing City Lodge as accommodation, and we hope to have the opportunity to welcome you back and provide you with an improved experience in the future.Warm regards,Monica DAIReservations Manager
Small single room. Shared facilities. Bit like a small student hall room. Not particularly clean. Same for kitchen. Bathrooms clean though. Fine for a one night stopover on a budget but nothing more.
Die Unterkunft ist okay. Leider war es super warm in meinem Zimmer und man hatte nur einen Ventilator. Das Fenster ließ sich aus Sicherheitsgründen nur ein ganz kleines bisschen öffnen. Mir persönlich fehlt ein bisschen Deko. Die Lage ist super, man ist sehr schnell am Sky Tower.
Excellent rapport qualité/prix pour Auckland où les hôtels sont si chers. La chambre individuelle était parfaite, à l’étage femmes seulement. Très propre, calme. Très bien situé à distance à pied entre le centre ville et Ponsonby.
I stayed in a single room on the first floor. The room was great (clean, comfortable). It had a twin bed, a desk, a closet, a fan, a heater, and a mini fridge! The bathrooms were clean too. It was a great stay!
Carrie
เข้าพัก 4 คืน, ธันวาคม 2022
10/10 ดีเลิศ
ANSAR
31 ธ.ค. 2022
ANSAR
6/10 พอใช้
Jeanette
เดินทางกับครอบครัว
16 ธ.ค. 2022
ชื่นชอบ: พนักงานและบริการ
Excellent price and location. Clean and comfortable
I liked how inexpensive the stay was and how clean they kept everything, my only complain which I understand is out of control from the managment is that it was further away from shopping malls and stores plus free coffee along with the stay would've been very helpful.
This was a return visit while in Auckland. As a dite for accomodations, this establishment is top notch. Customer service is upmost from every drpartment. Very convenient to many aspects for a great stay in this part of New Zealand.
Staff was great, apart from being so close to the fire station which can be heard at night, it was great. Some of the toilet and bathroom facilities could use some maintenance and repair. Overall really good stay.
I don’t have any likes for the property, the bed was a little uncomfortable, the people were loud-ish, the place was confusing, the room was really small. The price was definitely worth the room and amount of nights.
Dear Decharne,
Thank you for your feedback. I am disappointed to know that you did not like anything in our hostel but am pleased to know that you found our room to be value for money.
Regards,
Dear Guest,
Thank you for your lovely feedback. I am pleased to know that you enjoyed your stay at the hostel and found our staff to be helpful and friendly. We hope to see you back at the hostel soon.
Regards,
Krishna
Dear Guest,
Thank you for your feedback and we appreciate your business. I am pleased to know that you enjoyed your stay at the hostel and found our rooms to be clean and value for money.
We hope to see you back at the hostel soon.