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"Staff is exceptionally courteous and friendly "

"Beautiful and clean hotel with excellent staff!"

"Room was clean with a beautiful sea view, there are 3 outdoor pools (1 which is adults only) Only one of the pools has a bar near by. There is a really nice look out bar which is nice to grab a drink at before you return to your room to get ready for the evening. Drinks are ok, pilsner beer is bottled and included on the AI package. The cocktails aren't anything special and the food is also ok. The hotel has a ship theme which is nice and it docks in different countries each day. The staff...

"10/10"

"Amazing place! "

"Hôtel super bien placé pied dans l eau, bungalow magnifique , accueil chaleureux . Tout était parfait . Club de plongée dans l hôtel . Le personnel est à vos petits soins . Nombreux transats Buffets très variés Aucune remarque négative , je recommande "

"A most beautiful hotel and spa well named Serena Everything was top class and a further visit for us is planned Total relaxation with the most lovely staff ensuring your holiday is perfect "

"The resort is wonderfully located. Overall our stay was ok. The staff was not attentive to the small things. Large wait times for service at meals. The whole property could use some upgrades. We usually stay at the Sarova Whitesands. I think we will be headed back there next year. "

"Clean room, friendly and helpful staff, clean and enjoyable pool, wonderful air conditioning, convenient and secure beach access, great room service and cleaning staff, "

"It’s very simple. This is a superb hotel in a wonderful location. So relaxed, so friendly and the food is delicious. The staff could not be better. It’s every bit as good as the photos!"

"Das Hotel war sehr, sehr schön! Eine wirklich große und gepflegte Anlage. Die Zimmer waren auch schön. Vielleicht nicht alles top in Schuss wie zum Beispiel die klemmenden Vorhänge oder die Balkontüren, aber nichts was unseren schönen Urlaub gemindert hätte! Das Personal war auch wirklich total lieb und immer freundlich. Wir würden aufjedenfall wieder her kommen :)"

"I had such a great trip there. the resort is lovely and well managed. give full points for cleanliness, friendly and helpful staffs. the private beach is wonderful as well as the security made me feel safe all time of my stay. One thing I'd like to suggest the hotel, you'd probably find ways to relay the water pipeline as currently the water pipeline laid over the roof making guests' shower during the day time is impossible. it was hot like a boiling water. I was arriving there in late afternoon...

"Quiet, convenient location. Friendly staff and comfortable, clean room. Good value for money."

"If you’re looking for a solid hotel in the middle of Mombasa Island, this one is a good choice and I’m glad I picked it. (If you’re looking for absolute peace and quiet, you probably shouldn’t be looking in the middle of town.) Staff were all very friendly and overly-helpful. The restaurant had entertainment both nights I was there. If you’re coming in on the SGR train, and transferring to the local train, this hotel is right near the train station in the middle of town (note: the SGR does not...

"Frühstück auswahl 4 menü. Wat alles lecker. Ganz neues hotel großes zimmer. Lage kommt man schwer hin aber sicher"

"The only thing I did not like was the buffet service for breakfast. They could serve the hot drinks and keep the food warmer. They can come bring the bill versus you going to pay. Lots of wasted time sitting doing nothing when they can be serving. Other than that front desk was quick, polite. Waiters at poolside could be more attentive. Overall impressed for price and location. Would stay again "