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"Very good service staff (particularly Lien Chau and Lien Nguyen) at the reception and the restaurant respectively. Both were polite, attentive, very helpful and pleasant. Overall a beautiful hotel at the top of a hill, easy walking distance to the town, not far from Sun Plaza where we took the train to cable car station. Just don't go to the peak on a public holiday as the queue is horrendous. We waited 5 hours just to get to the top!"

"Beautiful scenery "

"Room was very clean. Pillows are comfortable and the staff are extremely hospitable and kind. "

"사내와 조금 떨어져 있어 조용하게 지낼수있고 오래된 건물이지만 관리상태 나쁘지않음"

"Staff is super friendly and helpful, helped us to organise sightseeing tours and let us leave our luggage while we went to Sapa. Breakfast is good and you can order Vietnamese coffee. Great location. Rooms are well equipped and laundry service is fast."

"Lovely hotel, formerly Victoria with its own train from Hanoi. I used its sauna and steam room on both days. Stayed in ground floor room with garden view."

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"Front office staff was very attentive and helpful with tours and restaurants."

"strategic location at the middle of the town. staffs are super friendly and always go extra miles to assist. i want to thank you especially Mai from the front desk and Thao from the catering for their excellent service. signing off, Boo (Singapore)"

"Good location and friendly staff but rooms were horrible. Leaking roof and very dirty rooms. Old, stained bedding that was dirty, dusty and hairy. Breakfast was also disappointing."