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Backstage Boutique SPA Hotel

4.0 star property
Upscale mountain retreat blends relaxation with adventure in Zermatt, where guests find themselves surrounded by spectacular Alpine scenery

Choose dates to view prices

Located in Zermatt City Centre, Backstage Boutique Hotel offers luxury and convenience. Enjoy a continental breakfast, ski shuttle, outdoor pool, spa massages, coffee shop, two restaurants, and highly praised staff. Perfect for your ski getaway!

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
The current price is ฿12,221
฿13,017 total
includes taxes & fees
29 May - 30 May
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About this property

Backstage Boutique SPA Hotel

  • Upscale boutique hotel near Zermatt-Matterhorn Ski Paradise
  • Take advantage of free continental breakfast, a terrace and a coffee shop/cafe at Backstage Boutique SPA Hotel. Hit the slopes at this hotel, offering downhill skiing, a ski shuttle and ski passes. Treat yourself to a massage at the on-site spa. Enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a library and dry cleaning/laundry services.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool, along with sunloungers
    • Limo/town car service, luggage storage and massage treatment rooms
    • Smoke-free property, a front desk safe and tour/ticket information
    • A lift, a computer station and a banquet hall
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All guest rooms at Backstage Boutique SPA Hotel have comforts, such as air conditioning and separate sitting areas, as well as thoughtful touches, such as free stocked minibars and bathrobes.
  • Other conveniences in all rooms include:
    • Down duvets and free cots/infant beds
    • Bathrooms with free toiletries and hairdryers
    • 48-inch flat-screen TVs with cable channels and DVD players
    • Balconies, separate sitting areas and CD players

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The price is ฿15,672
฿16,598 total
includes taxes & fees
29 May - 30 May
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM

Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:30 PM

Front desk staffed during limited hours

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of CHF 15 per pet, per day

Service animals are welcome, and are exempt from fees

Welcoming dogs only

Food and water bowls are available

Children and extra beds

Children are welcome

Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room

Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 15 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Frequently asked questions

Does Backstage Boutique SPA Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Backstage Boutique SPA Hotel?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Backstage Boutique SPA Hotel on 29 May 2026 start from ฿12,221, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Backstage Boutique SPA Hotel pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 15 per pet, per day. Service animals are exempt from fees.

How much is parking at Backstage Boutique SPA Hotel?

This property doesn't offer parking.

What time is check-in at Backstage Boutique SPA Hotel?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Backstage Boutique SPA Hotel?

Checkout is at 11:00 AM.

Where is Backstage Boutique SPA Hotel located?

Located near the slopes, this Zermatt City Centre hotel is situated in the mountains, and is within a 5-minute walk of Zermatt Visitor Center, Zermatt - Furi and Furi Ski Area. Zermatt-Matterhorn Ski Paradise is steps away. Zermatt Gornergratbahn Station and Zermatt (QZB-Zermatt Train Station) are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.6

Cleanliness

9.6

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 287 out of 387 reviews
Rating 8 - Good. 73 out of 387 reviews
Rating 6 - Okay. 21 out of 387 reviews
Rating 4 - Poor. 6 out of 387 reviews
Rating 2 - Terrible. 0 out of 387 reviews

Reviews

Verified

10/10 Excellent

Farasley

Liked: Cleanliness, amenities, property conditions & facilities
Exceptional location, spotless room and very friendly staff.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

donna

Liked: Cleanliness, amenities, property conditions & facilities
Great location, super cool hotel., Friendly staff, excellent breakfast included - definitely recommend.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property. They are centrally located in the middle of town. Close to train station (but their shuttle will come get you) and between the two lift locations. I walked each day to the lifts but there is a town shuttle however the walk was beautiful and just as quick. Each evening I enjoyed the onsite hotel tub and spa amenities. There is a wonderful breakfast that is the cherry on top for this property.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location - very friendly helpful staff
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities
The staff were wonderful. The room was beautiful. Breakfast was delicious.
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Kris

Liked: Cleanliness, amenities, property conditions & facilities
Staffs are very helpful and kind, lots of smiles
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Vipul

Liked: Cleanliness, staff & service, amenities
Staff was very warm and polite ! Lady serving the breakfast at the cafe was very courteous ..
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing unique stay

Amazing hotel in an amazing place. So unique and interesting. The staff were amazing and accommodating.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to train. Super friendly staff. Good shower. Great breakfast.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Very special boutique style hotel great location in the heart of the action!
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly gracious and helpful. Perfect location.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff in a stunningly beautiful
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

rabia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute hotel. Beautiful view from breakfast room. Plenty of spa amenities included. 4 minute walk to train station.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

sharon ka suet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in Switzerland

My favourite hotel in Switzerland so far ! The decor is stylish and comfortable. The staff is amazing. Our room has a balcony with the Matterhorn view. We love the breakfast and the spa. The spa is very interestingly designed and it’s free for the guests. Great experience!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great and staff was great
Stayed 4 nights in Dec 2023
Verified

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, no taxi’s which required long waits. Thank you to Susanna, who really helped us find a taxi from the ferry late. We couldn’t thank her enough. Room was nice as was the pool. Had dinner 1-night and we are glad we did.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely staff. Room a but weird and not terribly good UX.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful unique design aesthetics, view of the Matterhorn from the balcony was a big plus. Friendly staff, generous breakfast. Great place. Exceeded expectations.
Stayed 3 nights in Nov 2024
Verified

8/10 Good

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel. Renovated in 2012 so starting to feel a little bit tired around the edges. Great location
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely stay in the family suite. The staff stored our luggage for us, when we arrived earlier than expected. The welcome tea was a wonderful surprise, and the breakfast was great. the room was beautiful, and very clean. My kids loved the use of the hot tub and cold plunge. Easily walkable from the train station, and great location downtown!! Would absolutely come back!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible stay at Backstage hotel. The staff were always so welcoming and ready to help. The room and available amenities absolutely exceeded our expectations. It is a beautiful place with unique architecture. Perfect location. I would recommend to everyone and stay again!
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Zachariah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in zermatt

Highly recommend. Great location. Great food md service. My wife found the bed too firm but outside of that the place is comfortable, and welcoming.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were all fantastic. View of the Matterhorn from the room's balcony. Architecture and art was very interesting and cool. All of that created an amazing experience.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

roxana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal súper nice and helpful. The hotel is beautiful and located near shops and restaurants (walking distance). The rooms are super cozy. The spa is included in the price of the room and it is about experiencing the creation. You will love it. Breakfast is also included and it is delicious and has variaty. Love staying there
Stayed 1 night in Sep 2023
Verified

8/10 Good

Michael

Liked: Staff & service, amenities, property conditions & facilities
Can’t beat the location. Lighting was overly complex, and could have really used some kind of low night lighting. Overall it was unique and worth checking out.
Stayed 1 night in May 2024