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Reviews of Capital O Colón, Jalisco

2.5 out of 5
Capital O Colón, Jalisco
655 Avenida Cristobal Colon, Centro, Zapotlán el Grande, JAL

Reviews

6.2
Rating 10 - Excellent. 24 out of 106 reviews" "
Rating 8 - Good. 24 out of 106 reviews" "
Rating 6 - Okay. 18 out of 106 reviews" "
Rating 4 - Poor. 16 out of 106 reviews" "
Rating 2 - Terrible. 24 out of 106 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Braulio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Pedro R

Stayed 1 night in Nov 2023
Response from Noah on 6 Dec 2023
Thank you for your appreciation, Pedro! We hope to give you a consistent service every time. Regards, Noah

6/10 Okay

Rick

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Carlos

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dirty room, bathroom and pool, the whole place is on very bad conditions, no hot water at all
Stayed 1 night in Apr 2023

4/10 Poor

Anel

Liked: Cleanliness, staff & service
Disliked: Amenities
Very noisy
Stayed 1 night in Mar 2023
Response from Lisa on 1 Apr 2023
Hi, Anel! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Lisa

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Liked very much that staff got back to me right away letting me know that front desk person would be there after midnight (24/7) for my late check in. I was cold during night and bedding was thin with no extra blanket in the closet and when I got up to warm up with hot shower there was no hot water, barely Luke warm.
Stayed 1 night in Jan 2023
Response from Eva on 7 Feb 2023
Hi, David! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Eva

6/10 Okay

Marivel

Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn’t stay again
Stayed 1 night in Nov 2022
Response from Ammy on 6 Dec 2022
Hi, Marivel! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Noah on 23 Aug 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Noah

4/10 Poor

Wendy

Disliked: Cleanliness, amenities, property conditions & facilities
Not a very good hotel
Stayed 1 night in Jul 2022
Response from Ammy on 20 Aug 2022
Hi, Wendy! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 Terrible

Ofelia V

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was run down, the windows don't fully lock a bathroom lihgt didn't work (106) hot water took long to come out, staff was helpful and doing their best to work with what they have, overall not a good experience
Stayed 1 night in Jul 2022
Response from Ammy on 20 Aug 2022
Apologies for the problems you had faced, Ofelia! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

BENJAMIN, Long Beach

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a disco bar cross street and we can’t sleep music to loud, I don’t recommend this place
Stayed 2 nights in Jul 2022
Response from Ammy on 20 Aug 2022
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 Terrible

Lorena or Jorge

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
From the beginning , I arrived with other family that also had reservations. My reservation was not found even though I had my confirmation number. I had two rooms reserved for two nights. They didn’t have the rooms available that I had booked and wanted me to have to book an additional room to accommodate my party. They finally ended up giving me two different rooms with different bed set up that we made work and they matched the price after I complained. The rooms had no A/C but they offered a limited amount of fans at the desk, the bath towels were old and hard and falling apart, one of the toilets leaked and caused the bathroom to flood, only two outlets so with the fan, plan on charging one phone at a time. The next day the front desk informed me that they made a mistake and gave me a room that was already booked and if I would mind moving to another room! After they didn’t even have my rooms available they expected me to help them out. They are very disorganized and very run down. The pool especially it was brown at the bottom with green water. Not like the photo!
Stayed 2 nights in May 2022

10/10 Excellent

Jesus, Plainfield

Stayed 1 night in Apr 2022

4/10 Poor

Verified traveller

Business traveller
To loud !!!
The hotel is extremely loud since its in front of a bar, luckily they offered rooms in the back where we couldn't hear the bar's noice. Unfortunately, they allow people to party on the premises, one of the rooms had very loud noice until 1 am, we where waking up at 4am. Did not sleep well.
Stayed 1 night in Mar 2022
Response from Jane on 10 Mar 2022
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2022
Response from Hotel Colón on 24 Jan 2022
Hola Gracias por tu comentarios, nos ayuda siempre a dar lo mejor de nosotros para que su estancia sea realmente placentera.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Aug 2021
Response from Hotel Colón on 18 Aug 2021
Hola estimado huésped, Gracias por tu comentario, te esperamos nuevamente. Saludos;

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and good price I’m very satisfied Irecomend it
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Stayed 4 nights in Oct 2020

6/10 Okay

Jonathan Missael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Al frente de las instalaciones existe un bar el cual genera ruido a altas horas de la noche
Stayed 1 night in May 2024

6/10 Okay

ARTURO

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
ES UN HOTEL MUY VIEJO, ESTA LIMPIO PERO MUY VIEJO, HAY UN ANTRO CRUZANDO LA CALLE Y EL RUIDO ES MUY FUERTE HASTA LAS 3 DE LA MAÑANA, ADEMÁS PERMITEN A LOS DEL ANTRO ESTACIONARSE DENTRO DEL HOTEL Y AL SALIR DEL ANTRO GRITAN Y HACEN MUCHO RUIDO, NO SE PUEDE DESCANSAR, PESIMO HOTEL.
Stayed 2 nights in Apr 2024

8/10 Good

SANDRYX

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Ammy on 7 May 2024
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

4/10 Poor

Jose de Jesus Ramos

Travelled with partner
Disliked: Staff & service, property conditions & facilities
No te dan toallas, ni te entrega controles de TV y aire, dejan recepción sola
Stayed 1 night in Mar 2024
Response from Ammy on 7 May 2024
Le pedimos disculpas por los problemas que ha tenido. Hemos tomado nota de su experiencia esta vez. Tenga la seguridad de que nos esforzaremos en el futuro para garantizarle una gran estancia con nosotros. Saludos, Tim

8/10 Good

Yak Kalid

Liked: Cleanliness, staff & service, property conditions & facilities
El antro de enfrente es ruidoso hasta altas horas de la noche
Stayed 1 night in Feb 2024
Response from A on 7 May 2024
Gracias por su valoración positiva. Espero volver a darle la bienvenida pronto. Saludos, Noah

10/10 Excellent

Faustino Ricardo

El lugar es tranquilo y tiene suficiente estacionamiento. Lo único malo es el ruido de un lugar de eventos cercano que no dejan dormir.
Stayed 2 nights in Feb 2024

10/10 Excellent

Pablo francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar con mucha tranquilidad y muy limpio
Stayed 2 nights in Jan 2024

2/10 Terrible

Jorge

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
No puedes descansar
El hotel se encuentra ubicado en frente de un bar y la musica es MUY fuerte y NO deja dormir hasta las 3 am, es terrible la experiencia.
Stayed 1 night in Dec 2023

8/10 Good

Maria Catalina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
les falta algo de mantenimiento, pero esta bien ubicado
Stayed 2 nights in Oct 2023
Response from Joe on 6 Dec 2023
Hi, Catalina! Salamat sa pagbabahagi ng mahalagang feedback na ito. Nagsusumikap kaming magbigay ng pare-parehong serbisyo sa aming mga bisita. Binabati kita ng magandang araw sa hinaharap. Pagbati, Joe

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities
afordable
Stayed 1 night in Nov 2023
Response from Barbara on 6 Dec 2023
Thank you for your appreciation, Jose! We hope to give you consistent service every time. Regards, Barbara

4/10 Poor

Karina

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Instalaciones un poco descuidadas. Y en la noche hay demasiado ruido, pero demasiado , por que enfrente hay un bar y ponen música como hasta las 2-3 am. Yo fui la noche del jueves, Desconozo si es todos los días, pero eso de plano de quita demasiado puntos buenos. NO RECOMIENDO SI QUIERES DESCANSAR Y DORMIR AGUSTO.
Stayed 1 night in Nov 2023
Response from Barbara on 6 Dec 2023
Hi, Karina! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

6/10 Okay

roberto

Travelled with partner
Liked: Cleanliness, staff & service
Bueno
Stayed 1 night in Oct 2023

10/10 Excellent

Claudia Lorena

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Noah on 2 Nov 2023
Thank you for your appreciation, Claudia! We hope to give you a consistent service every time. Regards, Noah

10/10 Excellent

Eduardo

Excelente servicio
Stayed 1 night in Oct 2023
Response from Tim on 2 Nov 2023
Hi, Excelente! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

2/10 Terrible

Verified traveller

No respetaron reserva ni indicaciones discapacitad
Stayed 1 night in Oct 2023
Response from Barbara on 2 Nov 2023
Sorry for the hassle you faced, Excelente! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

10/10 Excellent

Oscar Ramon

Stayed 3 nights in Oct 2023
Response from Noah on 2 Nov 2023
Thank you for your appreciation, Oscar! We hope to give you a consistent service every time. Regards, Noah

6/10 Okay

Luis Manuel

Travelled with group
Liked: Cleanliness, staff & service, amenities
Mucho ruido por la noche
Stayed 4 nights in Oct 2023
Response from Bárbara on 2 Nov 2023
Hola luis! Lamentamos saber que su experiencia con nosotros no ha sido agradable. Trabajaremos en sus comentarios para brindarle la mejor experiencia posible la próxima vez. Saludos, Bárbara.

8/10 Good

Gema Catalina

Liked: Staff & service
Muy básica
Stayed 1 night in Sep 2023
Response from Ava on 12 Oct 2023
¡Gracias por calificarnos magníficamente, Gema! Me alegra saber que te encantaron nuestros servicios :) Saludos, Ava

4/10 Poor

David

Stayed 2 nights in Sep 2023

10/10 Excellent

Arturo Gutierrez

Stayed 1 night in Sep 2023
Response from Tim on 2 Nov 2023
Hi, Arturo! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

8/10 Good

Lupita

Stayed 1 night in Sep 2023

6/10 Okay

AGUSTIN

Stayed 1 night in Aug 2023
Response from Rosy on 12 Sep 2023
Thank you so much for the positive rating, Agustin! Thank you for sharing this with us, we have duly noted your feedback, and we will strive for a better experience in the future. Regards, Rosy

8/10 Good

Gerardo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar accesible, con habitaciones amplias. El lugar es bueno para pasar la noche, además, de muy tranquilo.
Stayed 1 night in Aug 2023
Response from Ava on 12 Sep 2023
¡Hola, Gerardo! Gracias por tus increíbles palabras de agradecimiento. Palabras como estas nos impulsan a trabajar aún más duro. Ten un día maravilloso. Saludos, Ava

8/10 Good

Norma Fernanda

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
El personal muy amable, falta cuidar muchos detalles... las regaderas arrojan muy poca agua y dispersa y el lavamanos cada que abria la llave salpicaba.
Stayed 3 nights in Aug 2023

4/10 Poor

José Alberto

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
El hotel no se parece nada a lo que sacan en las fotos, nunca me proporcionaron la red de internet, no había jabón en el baño. En fin, es un hotel de paso literal, muy viejo y con instalaciones antiguas.
Stayed 1 night in Jul 2023
Response from Dewi on 28 Aug 2023
¡Hola, José! Realmente lamentamos la desagradable experiencia que tuvo con nosotros. Solicite considerar el tema como un caso fuera de lugar, ya que es uno de nuestros aspectos más destacados. Danos la oportunidad de hospedarte nuevamente y nos esforzaremos por mantenernos a la altura de tus expectativas. Saludos, Dewi

10/10 Excellent

Ericka

Stayed 1 night in Jul 2023
Response from Eva on 25 Jul 2023
Thank you for rating us with such awesome words, Ericka! We will strive to keep up with your expectations always. Regards, Eva

10/10 Excellent

Jose Leonardo

Stayed 1 night in Jun 2023
Response from Lisa on 24 Jun 2023
Hey, Jose! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Lisa

8/10 Good

Blanca Isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Camas duras
Las camas son muy duras y no se puede descansar adecuadamente
Stayed 1 night in May 2023
Response from Lisa on 3 Jun 2023
¡Hola Blanca! Gracias por tomarse el tiempo para compartir su revisión de prestigio con nosotros. Estamos orgullosos de dar un servicio excepcional a nuestros clientes y estamos encantados de recibir sus elogios y aprecio. Saludos, Lisa

2/10 Terrible

LUIS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fotografias
Stayed 1 night in Apr 2023

4/10 Poor

Rogelio

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
No tenía agua caliente para bañarme, salía helada. Me tocó en un cuarto algo esquinado y se encerraba bastante el calor, y no tiene ni siquiera ventilador. No tienen políticas de descanso entre los huéspedes, ya que toda la noche hubo mucho relajo en otras habitaciones, pasillos y estacionamiento, y nadie les dijo nada
Stayed 1 night in Apr 2023

2/10 Terrible

Luis Alejandro

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel caro y viejo, con un bar frente al hotel con música muy fuerte hasta las 3am, el servicio mal, nos negaban la reservación y nos querían cobrar más por otras cosas.
Stayed 1 night in Feb 2023
Response from Ava on 22 Feb 2023
Hola, Luis. Nos entristece ver que no está satisfecho con nuestros servicios. Tenga la seguridad, nos esforzaremos día y noche para garantizar una estancia confortable en el futuro. Saludos, Ava

2/10 Terrible

Jose Mauricio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO revomendable
Realmente NO recomendable, sucio, viejo, frente a cantina, ruidoso y la administración no hace nada para mejorar
Stayed 1 night in Feb 2023
Response from Lisa on 14 Feb 2023
¡Hola, Jose! Lamentamos ver que no está satisfecho con nuestros servicios. Tenga la seguridad de que nos esforzaremos día y noche para que sus futuras visitas sean más cómodas y relajantes. Saludos, Lisa