"Our room on the second floor was extremely hot - it was a particularly hot week but we were never able to cool it down despite having the fan on. Having to climb about 40 stairs with suitcases for several days' stay was a challenge. Although the house keeping staff did their best to maintain the room and bathroom they were outdated and the bathroom in particular needs updating. The sofa looks as though it has been picked up from a junk shop
We were disappointed that the room, described as...
"Loved the west facing balcony overlooking the river on our room. Room decor was very contemporary and stylish. Bathroom lovely and spotlessly clean. Staff so friendly."
"So pleased we booked an overnight stay here. Every member of staff we met were friendly and helpful. Small room but it had everything that you would need including a safe, aircon (so welcome with the high temperatures), an iron, hairdryer and tea and coffee. The bathroom was great too. Good shower and there were fluffy towels and toiletries. There was an excellent choice at breakfast- a wide selection of cooked breakfasts. We had eggs royale and scrambled eggs, tomatoes and smoked salmon.All...
"Well presented clean room on the ground floor with excellent facilities. Food and drink excellent. Staff were incredibly helpful with any queries, we felt like one of the family.
I have never commented on any other survey before this, so must have have made a very big impression !
Thank you and congratulations to your staff Matt our stay with you was wonderful.
Will recommend to friends without hesitation!"