โรงแรมและที่พักในเวสต์ สปริงฟิลด์

"A friendly face greeted us when we arrived. Was a welcoming room and very quiet. Would recommend for anyone to stay and I will stay again."

"It is a very old hotel, I would not stay there again"

"1. Phone in room didn't work. 2. The heat setting wasn't explained to us at check-in and by the time we realized there was an issue the office was closed (10pm). (And see #1) 3. Door key didn't work and had to change rooms. 4. Breakfast was advertised but turned out to be an unripe (green) banana, an apple, and an orange. 5. The lady at the counter offered a refund but the main manager stepped in and blocked it. "

"Great view. Hated that the 5th floor bar was open to the public. Half of the front desk staff were unfriendly. They other half were courteous and helpful. Waitress at breakfast went out of her way to interact with my 5 year old and was the highlight of our visit."

"The pictures are deceiving. The entrance is as pictured and if quite nice. But once you get past that area it’s not so nice. The hallways and rooms are dark and dreary. We got to our room and was Instantly disappointed the room was small my daughter and I could hold hands from the 2 separate beds. But we said it’s one night we will deal with it. About 1-2 hours later my daughter pulled down the bedding and the sheet was covered in mold and trace of blood. That was a wrap for us. We ended up...

"Positive: staff at check in and check out were both very polite. Negative: Hallways smelled like weed and burning plastic. The entrance had overflowing garbage and the doors to enter the hotel were not locked anyone could walk the halls. You could hear people arguing at 2 am in the parking lot. When we first got in the room all the lamps and Tv were unplugged, the window was wide open. The room has serious water damage. The toilet had dried urine behind the seat, the door to the bathroom...

"It’s not fancy, but it is clean and fairly quiet. "

"Great"

"Clean room, reasonable rate"

"We stay at this location at least 6–8 times a year, and it has always been great in the past. That’s why this experience was so disappointing. It’s a shame to see how much the property has declined and been let go. On top of that, the noise level was incredibly disruptive — both inside the hotel and outside. There was constant noise in the hallways and from outside the building, making it very difficult to get any rest. For the price, you would expect a quiet, comfortable stay, but that was not...

"Potentially soaking the shower heads regularly to prevent mold/water buildup. I had to clean the showerhead before giving my minor child a shower/bath, and thankfully my husband didn't see it. The mini fridge was not "cold", I noticed the back wall was cracked and there was ice buildup coming through the break itself. The worker at check-in said that there was someone working to restore the TV services, but at check-out we were told they were updating the system entirely. The TV remote did not...

"Good around hotel. "

"The room and property were up to date and clean. Staff was friendly and attentive. Breakfast was great, nice options. Location was also safe and convenient. We would stay here again. "

"Hotel was good, I went the weekend of Easter and they had it really nice decorated for Easter. Our room was very clean and the jacuzzi tub in the bathroom was a plus. Definitely recommend it. "

"Owners are absolutely wonderful! They prepare a fresh, hot breakfast in the morning and are so accommodating! Loved it! Would definitely stay again!"

"The staff charged me for the room instead of just the deposit and then gave me attitude when I informed them the room was paid through Expedia in full area. There excuse was that “third party bookings” give them a hard time. That is no excuse to double charge me and just try to hand me room keys like all is well. All is not well. You just charged me full price for the room and not the deposit. The “oh well” attitude from the staff was unbelievable. The lady also called me by an ungodly word...