Exterior

Reviews of Howard Johnson by Wyndham Vero Beach/I-95

2 out of 5
Howard Johnson by Wyndham Vero Beach/I-95
1985 90th Ave, Vero Beach, FL

Reviews

6.4
Rating 10 - Excellent. 157 out of 834 reviews" "
Rating 8 - Good. 221 out of 834 reviews" "
Rating 6 - Okay. 190 out of 834 reviews" "
Rating 4 - Poor. 139 out of 834 reviews" "
Rating 2 - Terrible. 127 out of 834 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Hotel Manager on 22 May 2024
Dear Karla,Thank you immensely for your perfect rating! We're overjoyed to know that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and we hope to have the pleasure of hosting you again soon.Sincerely, Hotel Manager

4/10 Poor

Joe

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold in shower. Tufted bed backboard filthy. No local TV channels. Room service consisted of adding new towels- no vacuuming and not making the beds. Grounds were well lit at night but "unsavory" people loitering on the property. One good thing the coffee at the breakfast bar was excellent.
Stayed 4 nights in May 2024
Response from Hotel Manager on 20 May 2024
Dear Joe,Thank you for sharing your feedback. We apologize for the issues you experienced during your stay, including the mould in the shower, cleanliness concerns, lack of local TV channels, and inadequate room service. We take your comments seriously and will address these issues promptly. We're glad you enjoyed the excellent coffee at the breakfast bar. We hope to welcome you back soon.Sincerely, Hotel Manager

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time
Stayed 1 night in Apr 2024
Response from Hotel Manager on 25 Apr 2024
Dear Guest,We're delighted to hear that you had a great time during your stay with us! Thank you for sharing your positive experience. Your satisfaction is our goal, and we look forward to welcoming you back for another wonderful visit in the future.Sincerely, Hotel Manager

10/10 Excellent

June Ilona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the Outlets Mall with wonderful shops and restaurants.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Guest,We're delighted that you enjoyed the proximity to the Outlets Mall with its wonderful shops and restaurants during your stay. We strive to provide a convenient and enjoyable experience for our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon.Sincerely, Hotel Manager

4/10 Poor

Leonardo

Stayed 1 night in Apr 2024
Response from Hotel Manager on 6 May 2024
Dear Leonardo,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 Terrible

Melanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroaches all over the sink and bathroom
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Guest,Thank you for your valuable feedback. We are sorry to hear that you encountered cockroaches in your room. We do have a pest control service that works on the property monthly. We will make sure to remedy the problem as soon as possible so that we can keep our rooms roach-free. We apologize for the inconvenience and hope you will consider staying with us again.Sincerely,Hotel Manager

10/10 Excellent

Jenna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place to stay everytime i come into town
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Guest,Thank you for your loyalty and positive feedback. We're thrilled to be your preferred place to stay whenever you visit town. Your satisfaction is important to us, and we look forward to welcoming you back on your next visit and providing you with another enjoyable stay.Sincerely,Hotel Manager

2/10 Terrible

Tamika

Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Tamika,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 1 Apr 2024
Dear Laura,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay. If there's anything specific that stood out to you or any suggestions for improvement, please feel free to share. We appreciate your feedback and hope to welcome you back again soon.Sincerely, Hotel Manager

6/10 Okay

Andrea

Stayed 3 nights in Mar 2024
Response from Hotel Manager on 15 Apr 2024
Dear Guest,Thank you for providing a rating for your experience. We appreciate your feedback and would love to know more about your stay to better understand how we can improve and meet your expectations. If there are any specific areas where we fell short, please let us know so that we can address them accordingly. We hope to see you again soon.Sincerely,Hotel Manager

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was just an overnight experience and we welcomed the checkin. We were received well and proceeded to our room. The room was very clean, non smoking and a king sized bed. Shower and toilet were clean and well stocked. Overall a pleasant night
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you had a pleasant overnight experience with us. It's great to know that you were well received upon check-in and that you found your room to be clean and comfortable, with all amenities in order. Your satisfaction is our priority, and we hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Candi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Guest,Thank you for your feedback! We're glad to hear that you had a great experience during your stay. If you have any further comments or if there's anything we can do to improve, please feel free to reach out. We hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

2/10 Terrible

Jeffrey

Travelled with group
Horrible smell coming from the sink and the night manager said that there was nothing he could do about it, said that we could not switch rooms, I could not wait to get out of that dump.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 22 Mar 2024
Dear Jeffrey,Thank you for providing your feedback. We apologize for the negative aspects of your stay that impacted your overall experience. We value your input and will work diligently to address the issues you have raised. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First room shown had an unbearable smell. Second room staff was unable to get the TV to work. AC unit was too noisy to sleep. Too hot without it. Will never go to another Howard Johnson
Stayed 1 night in Mar 2024
Response from Hotel Manager on 12 Mar 2024
Dear Guest,We're truly sorry to hear about the issues you experienced during your stay. Your feedback is valuable, and we apologize for the inconvenience caused by the unpleasant smell, TV malfunction, and noisy AC unit. We'll address these issues immediately to ensure they don't recur. We understand your frustration and hope you'll reconsider staying with us in the future.Sincerely, Hotel Manager

10/10 Excellent

Desmond

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room it’s great just needs to get the pool fixed
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Guest,Thank you for your positive feedback about your room. We're glad you found it great. We apologize for any inconvenience caused by the pool being out of order. Rest assured, we are working diligently to resolve the issue as soon as possible to enhance your overall experience. We appreciate your understanding and look forward to providing you with an improved stay in the future.Sincerely, Hotel Manager

4/10 Poor

George

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property itself is quite tire, dated and not well maintained. For starters, the sink was clogged so I pulled out the stopper to find it loaded with debris. I left it out so the sink would drain. I didn’t use the shower as that looked to be another problem as the drain was laying in the tub. The tub itself was in dire need of an upgrade/replacement. The refrigerator was making a knocking sound that was difficult to ignore. The sheet had paint on it like it was a drop cloth. The TV could only get some random channels, not even local news or weather was available and streaming from my own personal device was not available. The breakfast was truly poor as the only offerings were bread slices, apples and cereal in containers that I wouldn’t consume from. Also that area was quite tired. Upon leaving we were not asked about our stay or experience nor thanked. I would not recommend this location for anyone. Wyndham shot be embarrassed and rethink this type of offering.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 8 Mar 2024
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. Your feedback is concerning, and it's not reflective of the level of service and quality we aim to provide. We'll address these maintenance and cleanliness issues immediately to ensure a better experience for our guests in the future. Regarding the breakfast offerings, we'll review our options to provide a more satisfying selection. We appreciate you bringing these matters to our attention and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 Okay

Gregory

Liked: Cleanliness, staff & service, amenities
Staff was very nice and helpful. Room was serviceable and certainly adequate (especially for the price), and I would recommend this place, but it's clear they cut a few corners. - I believe this is a Mom and Pop operation.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on 6 Mar 2024
Dear Guest,Thank you for your recent stay at our property. It has been a great pleasure having you as our valued guest. We are immensely grateful for your positive comments. Our team is delighted to read that you enjoyed the friendly service of our staff. Please do revisit us for an awesome experience.Sincerely, Hotel Manager

2/10 Terrible

Sheniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 6 Mar 2024
Dear Sheniel,Thank you for sharing your rating. We're sorry to hear that your experience didn't meet your expectations. If there are specific issues or areas where we can improve, please let us know. Your feedback is valuable, and we strive to provide better service. Visit again soon.Sincerely, Hotel Manager

4/10 Poor

Dennie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The bathtub did not drain well and there was no toilet paper holder ine the bath. The mattress pad was very uncomffortable and the plastic on the mattress was ripped. Would not stay in this hotel again in the future.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 4 Mar 2024
Dear Guest,Thanks for the feedback. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your frustration due to the issues you have mentioned. This is not a regular feature of our hospitality and we will adequately check your comments with the team and implement appropriate solutions to please our guests. Despite your disappointment, we hope you will consider giving us another opportunity to better serve you again soon.Sincerely, Hotel Manager

2/10 Terrible

mark

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Room was disgusting.. Dirty, dated, Room stank,the staff was rude.. my door didnt close fully and you could see outside... paint peeling off the wall... I didnt even stay longer than 15minutes in the room and checked out immediately.. I was penalized a full night to pay.. the worst and most disgusting experience ever!
Stayed 6 nights in Feb 2024
Response from Hotel Manager on 3 Mar 2024
Dear Guest,We sincerely apologize for the unacceptable experience you had during your recent stay with us. It's disheartening to hear about the issues you encountered, and we deeply regret that we were not able to meet your expectations. Please rest assured that we take your feedback seriously and will address each of the concerns you've raised with our team to ensure improvements are made immediately. We understand the impact this has had on your experience and would like to extend our sincerest apologies once again. Should you reconsider staying with us in the future, we would welcome the opportunity to regain your trust and provide you with the exceptional experience you deserve.Sincerely, Hotel Manager

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, amenities
Office staff were not particularly welcoming or helpful.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 28 Feb 2024
Dear Terry,Thank you for your feedback. We apologize for the lack of warmth and assistance from our office staff. Your feedback is important, and we will address this to ensure a more welcoming and helpful experience for our guests. We hope to welcome you again soon.Sincerely, Hotel Manager

4/10 Poor

Doina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It is in serious need of renovation and improvement. One sink serving both for the bathroom and kitchen is inadmisibil.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your feedback regarding updates to our hotel, and we will certainly consider it as we continue to make improvements to our property. Hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities
Did not like
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear Guest,Thank you for your rating, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please do not hesitate to reach out to us. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager

2/10 Terrible

Nancy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager on 23 Feb 2024
Dear Nancy,Thank you for your rating, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please do not hesitate to reach out to us. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager

8/10 Good

Jerry

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Jerry,Thank you for your 8 out of 10 ratings! We're glad to hear that you enjoyed your experience with us and hope to continue exceeding your expectations in the future. If there is anything we can do to improve your next visit, do let us know. Hope to welcome you again soon.Sincerely, Hotel Manager

2/10 Terrible

steven

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager on 15 Feb 2024
Dear Steven,We're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we'd like to know more about what went wrong during your stay so we can address any issues and improve. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 Okay

PABLO

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Building and the furniture is too old. To expensive, I booked this four stars room but honestly is a three maybe two. It looks like a Motel
Stayed 1 night in Feb 2024
Response from Hotel Manager on 13 Feb 2024
Dear PABLO,We apologize for any disappointment with the condition of our building and furniture. Your feedback is important, and we will consider it as we work to improve our facilities. We understand your concerns about the value of the price paid and will strive to ensure that our accommodations meet the expectations of our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, amenities
Quiet and easy check in
Stayed 1 night in Feb 2024
Response from Hotel Manager on 12 Feb 2024
Dear Guest,Thank you for your positive feedback regarding our quiet atmosphere and smooth check-in process. We're delighted to hear that you had a pleasant experience with us. Your satisfaction is our priority, and we hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

2/10 Terrible

Gaston

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude and impolite staff, not willing to help, specially the old lady that work at front desk, RUDE, NASTY and whatever come next, very disappointment with customer service
Stayed 1 night in Feb 2024
Response from Hotel Manager on 10 Feb 2024
Dear Gaston,We sincerely apologize for the unacceptable behaviour you experienced from our staff, especially at the front desk. Providing excellent customer service is a top priority for us, and we are deeply sorry that we fell short during your visit. Your feedback is crucial, and we will address this matter immediately to ensure a more positive experience for all our guests in the future. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from Hotel Manager on 4 Feb 2024
Dear Guest,Thank you for the perfect 10 out of 10 rating on Hotels.com! We are thrilled to hear that you had a wonderful experience during your stay. If you have any specific comments or suggestions to share, we would love to hear them.Sincerely, Hotel Manager

10/10 Excellent

Latisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet
Stayed 1 night in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Latisha,Thank you for your feedback. We're glad to hear that you found your stay to be very quiet. Providing a peaceful environment for our guests is important to us, and we're pleased that you were able to enjoy a quiet atmosphere during your time with us. We hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Ivonne

Business traveller
Liked: Staff & service
A/C doesn't work properly, runs all the time and very inefficient. Bath tub area needs an update.
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 28 Jan 2024
Dear Guest,Thank you for your positive rating, and we appreciate your feedback. We apologize for the inconvenience with the A/C and the outdated bathtub area. Your comments are valuable, and we will address these issues promptly to enhance the guest experience. If there's anything else you would like to share or if you have further suggestions, please feel free to contact us directly. We hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

4/10 Poor

GERARD

Disliked: Staff & service, property conditions & facilities
A Third World budget choice
The room was spacious and the bed linen clean (although old). But the room key repeatedly failed, requiring trips to the office for resets; rhe hot water supply conked out on both days; TV connections remained a mystery; breakfast items were largely absent. And the manager refused to consider adjusting the charges.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 15 Jan 2024
Dear Guest,We're pleased to hear that you found the room spacious and the bed linen clean. We apologize for your disappointing experience. We have passed them on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Request your understanding and continued patronage.Sincerely, Hotel Manager

4/10 Poor

GERARD

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not your mom’s Howard Johnson Inn
The room was spacious and fairly clean. However, the card-key repeatedly failed to reopen the door. The lighting around the sink was too dim to see well.The bath water lost its heat the first day and remained cold the next day. When informed of these problems the motel manager refused to adjust the charges for my stay.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 13 Jan 2024
Dear Guest,We are very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay visit. We have passed them on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Request your understanding and continued patronage.Sincerely, Hotel Manager

2/10 Terrible

Richard

Not so lucky
The water in the shower wouldn’t get hot enough to take a shower. The hotel was run down. I’m not staying there agsin.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 31 Jan 2024
Dear Richard,We apologize for the inconvenience you experienced with the water temperature in the shower and for falling short of your expectations regarding the hotel's condition. Your feedback is valuable, and we will address these issues to ensure a more satisfactory experience for our guests. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Miguel,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 14 Dec 2023
Dear Anthony,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager

10/10 Excellent

Candice

Stayed 2 nights in Nov 2023
Response from Hotel Manager on 7 Dec 2023
Dear Candice,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities
DO NOT BOOK HERE! This place is disgusting and smells like straight mold. Should not be open! I had to scramble to find another hotel. No refunds once you check in so go take a look and smell the room before officially checking in. Then run from this place.
Stayed 4 nights in Nov 2023
Response from Hotel Manager on 29 Nov 2023
Dear Michael,Thank you for sharing your concerns with us. We're truly sorry to hear about the issues you experienced during your stay. This falls well below our standards, and we apologize for any inconvenience you faced. Your feedback is invaluable to us as we work to improve our services and facilities. Rest assured, we will address these concerns to prevent such issues in the future. We hope to welcome you again soon.Sincerely, Hotel Manager

4/10 Poor

Rebecca

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Memories of staying at a HJ many years ago hasn't changed much. Dirty carpet and bathroom walls. Needs upgrading of the bathroom and new flooring.
Response from Hotel Manager. on 25 Oct 2023
Dear Rebecca,We regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We take feedback from our guests very seriously. we have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better.Sincerely,Hotel Manager.

8/10 Good

Tammie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 25 Oct 2023
Dear Tammie,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

2/10 Terrible

Darius

Stayed 1 night in Oct 2023
Response from Hotel Manager on 11 Nov 2023
Dear Darius,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

2/10 Terrible

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast wasn’t hot and not enough. Turned out water off
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 17 Oct 2023
Dear Megan,Thank you for your feedback! We are sorry everything about your stay did not reach up to our full potential. We have taken note of the comment mentioned and hope that any future stay with us reaches above your expectations. We will be excited to welcome you back and hope to see you soon.Sincerely,Hotel Manager

2/10 Terrible

Marlaine

Stayed 1 night in Oct 2023
Response from Hotel Manager. on 3 Nov 2023
Dear Marlaine,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager.

4/10 Poor

Jeff

Stayed 2 nights in Oct 2023
Response from Hotel Manager. on 11 Oct 2023
Dear Jeff, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

Sabrina, fortpierce

Travelled with partner
Liked: Cleanliness, staff & service
The staff nice
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 5 Oct 2023
Dear Sabrina,Thank you for your nice comment. It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. We look forward to the pleasure of serving you during future stays with us.Sincerely,Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good stay with no problems.
Stayed 3 nights in Aug 2023
Response from Hotel Manager on 5 Sep 2023
Dear Guest,Thank you for taking the time to offer positive comments about our hotel. I'm glad you like our great hospitality. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future. When you need us, we'll be here for you. Sincerely, Hotel Manager

4/10 Poor

Judy

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 10 Aug 2023
Dear Judy,Thanks for your stay. We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. We are disappointed that we could not satisfy you. We will take the necessary steps to improve staying experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Sincerely,Hotel Manager

8/10 Good

Eduardo

Stayed 1 night in Aug 2023
Response from Hotel Manager. on 28 Aug 2023
Dear Eduardo, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

2/10 Terrible

Terry

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
poor english and understanding english! tried to double charge me several times even after showing my already paid receipt!!! mold in bathroom bugs in the room!! dirty carpet room service was a clean towel period?? no coffee at 645 am no one at desk to as anything!!!check in took 45 min plus another unhappy guest in front of me a hotel next to a truck stop!!! youve got to be kidding me noisy trucks horns air brakes all night long i wont even mention the mexican fiesta at 1 AM!! i would never recomend this hotel even a full refund would not make me happy SHAME on you expedia for having this hotel on your recommendations!!!!!!!
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 26 Jul 2023
Dear Terry,Thank you for your feedback! We are sorry everything about your stay did not reach up to our full potential. We have taken note of the comment mentioned and hope that any future stay with us exceeds your expectations. We will be excited to welcome you back and hope to see you soon.Sincerely,Hotel Manager