We have been trying to find a nice, clean hotel to stay at while we visit family in my hometown. We love staying at TownePlace Suites so when we found one in the area of course we had to book it to visit with family for NYE. Once, we booked we informed the hotel we were bringing my service animal. Usually we don’t hear much when we leave a note on the reservation. So, we were surprised to see we received a message from the hotel manager “Michael”. He was so nice and very helpful. He made sure to leave plenty of notes before our arrival check-in to make things run smoothly and boy did he! We really appreciated his help and the fact he went above and beyond to make our stay great!
If I had to say anything bad about our stay was we were in a hearing impaired room because I had my service animal and they had a closet with a motion activated light always going on and off. Kinda annoying. I will say we did ask for help from the front desk and again they were very polite and helpful suggesting we could swap rooms but we were only stay 2 nights and once we settled in we just decided to stay cause we didn’t want to move all our things in the event we forgot something. Other than that the hotel was really clean, smelled great, the front desk was super nice, and we really felt like they were more than accommodating for our stay.
We will definitely be booking in the future when we come down to visit with my family & we will be sure to talk with Micheal and stay in a regular room. (;
