All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Easy to get to the hotel and from there to University-related places. Good breakfast. Helpful staff. Very clean.
Ice machine on 2nd floor didn't work. Our AC couldn't get down low enough for the Mrs. and it didn't do a good job of getting the dampness out of the air.
Thank you for taking the time to complete our online survey. Your feedback is very important to us!Thank you for the kind works and scoring regarding your recent stay with Comfort Inn & Suites. Its always a pleasure to read our guest review's!Hope to see you again soon in Tuscaloosa!
10/10 Excellent
Shawna
30 Apr 2024
Shawna
Stayed 2 nights in Apr 2024
6/10 Okay
Robert, Travelers Rest
28 Apr 2024
Robert
Stayed 1 night in Apr 2024
6/10 Okay
Megan
Travelled with family
23 Apr 2024
No bar or food service.
Megan
Stayed 1 night in Apr 2024
8/10 Good
Dennis L, Lake Lillian
Travelled with partner
22 Apr 2024
Liked: Cleanliness, staff & service
stayed 3 nights, everyone was very friendly and helpful. would stay again.
Dennis L
Stayed 3 nights in Apr 2024
10/10 Excellent
Jill
16 Apr 2024
Liked: Cleanliness
Jill
Stayed 1 night in Apr 2024
10/10 Excellent
joseph
15 Apr 2024
joseph
Stayed 3 nights in Apr 2024
10/10 Excellent
Jamie
12 Apr 2024
Jamie
Stayed 1 night in Feb 2024
10/10 Excellent
Jennifer
7 Apr 2024
Nice and clean
Jennifer
Stayed 1 night in Apr 2024
Response from Brenda on 10 Apr 2024
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and look forward to seeing you again when you are back in the area.Have safe travels.
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and look forward to seeing you again when you are back in the area. Have safe travels
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and look forward to seeing you again when you are back in the area. Have safe travels
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and look forward to seeing you again when you are back in the area. Have safe travels
Thank you for completing our survey and for giving us 5 out of 5 and for the wonderful compliments. We appreciate you staying with us and look forward to seeing you again when you are back in the area. Have safe travels
The Ace Hotel was so fun. Modern and chic with very cool touches. Quirky and intelligent decor. Perfect location. The staff was incredibly nice and helpful. Would definitely recommend it to everyone!
JENNIFER
Stayed 1 night in Feb 2024
Response from Brenda on 22 Mar 2024
Thank you for completing our survey and for giving us 10 out of 10 and for the wonderful compliments. We appreciate you staying with us and look forward to seeing you again when you are back in the area. Have safe travels
They were willing to to assist when Expedia representative refused to repair booking mistake made by Expedia.
Kenneth
Stayed 6 nights in Feb 2024
Response from Brenda on 22 Mar 2024
Thank you so much for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and look forward to seeing you again when you are back in the area. Have safe travels
This is a very nice and convenient place to stay when attending something at the amphitheater or The University of Alabama. Very helpful and polite staff.
April H
Stayed 2 nights in Feb 2024
Response from Brenda on 22 Mar 2024
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and look forward to seeing you again when you are back in the area. Have safe travels
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and look forward to seeing you again when you are back in the area. Have safe travels
Check in was easy and staff were very accommodating. Easy to get to my meeting and nice breakfast.
Lori
Stayed 1 night in Feb 2024
Response from Brenda on 22 Mar 2024
Thank you for completing our survey and for giving us 5 out of 5 and for the wonderful compliments . We appreciate you staying with us and look forward to seeing you again when you are back in the area. Have safe travels
Thank you for completing our survey and for giving us 10 out of 10. We appreciate you staying with us and look forward to seeing you again when you are back in the area.Have safe travels!
10/10 Excellent
Dawn
Travelled with partner
8 Feb 2024
Loved everything
Dawn
Stayed 1 night in Feb 2024
Response from Brenda on 10 Feb 2024
Thank you for completing our survey and for giving us 5 out of 5 . We appreciate you staying with us and look forward to seeing you again when you are back in the area.Have safe travels!
10/10 Excellent
John
8 Feb 2024
John
Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and look forward to seeing you again when you are back in the area. Have safe travels
10/10 Excellent
Tunga
7 Feb 2024
Tunga
Stayed 1 night in Feb 2024
Response from Brenda on 10 Feb 2024
Thank you for completing our survey and for giving us 10 out of 10. We appreciate you staying with us and look forward to seeing you again when you are back in the area.Have safe travels!
Impressed with cleanliness and quality of the furniture in the room
Patricia
Stayed 3 nights in Feb 2024
Response from Brenda on 10 Feb 2024
Thank you for completing our survey and for giving us 4 out of 5. We appreciate you staying with us and look forward to seeing you again when you are back in the area.Have safe travels!
One night stay. Was everything we needed, comfortable and clean at reasonable price. Good amenities in room. Walkable distance to downtown for dinner. Friendly staff. Breakfast had selection of items, both hot and cold.
Paul
Stayed 1 night in Jan 2024
Response from Brenda on 1 Feb 2024
Thank you for completing our survey and for giving us 10 out of 10 . We appreciate you staying with us and for the wonderful compliments. We look forward to seeing you again when you are back in the area.Have safe travels.
It had a very nice breakfast bar …very clean hotel
Donna
Stayed 2 nights in Jan 2024
Response from Brenda on 1 Feb 2024
Thank you for completing our survey and for giving us 5 out of 5 . We appreciate you staying with us and for the wonderful compliments. We look forward to seeing you again when you are back in the area.Have safe travels.
We stayed here after watching a basketball game. The room was very clean and the area was convenient to the campus and to restaurants. I highly recommend
Lonnie
Stayed 1 night in Jan 2024
Response from Brenda on 1 Feb 2024
Thank you for completing our survey and for giving us 10 out of 10 . We appreciate you staying with us and for the wonderful compliments. We look forward to seeing you again when you are back in the area.Have safe travels.
The room was clean and the staff was very friendly.
Kristi
Stayed 1 night in Jan 2024
Response from Brenda on 1 Feb 2024
Thank you for completing our survey and for giving us 5 out of 5 . We appreciate you staying with us and for the wonderful compliments. We look forward to seeing you again when you are back in the area.Have safe travels.
My second stay here in two weeks. The facility seems new. The staff see,s to be very well trained. Super friendly and courteous. The breakfast was way above average.
SAMUEL
Response from Brenda on 22 Jan 2024
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and for the wonderful compliments . We look forward to seeing you again when you are back in the area!Have safe travels.
The hotel was conveniently located near the university. There is road work currently which can make it challenging finding the hotel entrance.
Melissa
Stayed 1 night in Jan 2024
Response from Brenda on 22 Jan 2024
Thank you for completing our survey and for giving us 4 out of 5. We appreciate you staying with us and I agree the road construction was a little challenging. But I am proud to say it is finally completed . Again thank you for staying with us and we look forward to seeing you again when you are back in the area!Have safe travels.
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and for the wonderful compliments . We look forward to seeing you again when you are back in the area!Have safe travels.
10/10 Excellent
Todd
16 Jan 2024
Todd
Stayed 1 night in Jan 2024
Response from Brenda on 22 Jan 2024
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and we look forward to seeing you again when you are back in the area!Have safe travels.
Very nice hotel in an up and coming University area- a new and trendy location down by the bridge and park .
Linda
Stayed 1 night in Jan 2024
Response from Brenda on 22 Jan 2024
Thank you for completing our survey and for giving us 10 out of 10. We appreciate you staying with us and for the wonderful compliments . We look forward to seeing you again when you are back in the area!Have safe travels.
Facility seemed very new. The staff was very helpful and courteous.
SAMUEL
Response from Brenda on 22 Jan 2024
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and for the wonderful compliments . We look forward to seeing you again when you are back in the area!Have safe travels.
10/10 Excellent
SAMUEL, KELLER
12 Jan 2024
SAMUEL
Stayed 1 night in Jan 2024
Response from Brenda on 1 Feb 2024
Thank you for completing our survey and for giving us 5 out of 5 . We appreciate you staying with us and look forward to seeing you again when you are back in the area.Have safe travels.
Very clean, great personnel, very convenient. I will be staying there again!
Rebecca
Stayed 2 nights in Jan 2024
Response from Brenda on 22 Jan 2024
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and for the wonderful compliments . We look forward to seeing you again when you are back in the area!Have safe travels.
Great hotel. I'm a travel nurse that hit the jackpot finding this nice place to stay!
Tara
Stayed 1 night in Jan 2024
Response from Brenda on 22 Jan 2024
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and for the wonderful compliments . We look forward to seeing you again when you are back in the area!Have safe travels.
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Downtown near University and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Downtown near University.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
6/10 Okay
Jennifer
5 Jan 2024
Liked: Staff & service
I often stay here when visiting my daughter at school. The breakfast is always good. Usually the rooms are very clean. This time there was a nasty, hard stain on the carpet right by the bed and there were ants on the night stand.
Jennifer
Stayed 2 nights in Jan 2024
Response from Cathy Kelly on 8 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Downtown near University. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay and the stain on carpet. Your satisfaction is important to us as a valued Choice Privileges member. I will give you a call this afternoon so we can find a guest resolution.Again, please allow me to apologize for the inconvenience.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Downtown near University.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and we look forward to seeing you again when you are back in the area!Have safe travels.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Downtown near University.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
The property was clean seemed nearly built and the staff was welcoming. The location was a plus! Will definitely go back.
Spanyahotta
Stayed 2 nights in Dec 2023
Response from Cathy on 9 Jan 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Downtown near University and the services we provide for our valued guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.
8/10 Good
Hannah
29 Dec 2023
Hannah
Stayed 1 night in Dec 2023
Response from Brenda on 22 Jan 2024
Thank you for completing our survey and for giving us 4 out of 5. We appreciate you staying with us and look forward to seeing you again when you are back in the area!Have safe travels.
Thank you for completing our survey and for giving us 4 out of 5. We appreciate you staying with us and we look forward to seeing you again when you are back in the area!Have safe travels.