Search Hotels Near Tower Gardens, Chelmsford

"Very good hotel with lovely staff. Excellent value for money."

"Friendly staff and great value for money "

"Wonderful staff, very helpful, next time I'll be sure to use the steam and sauna, a great place for some comfort when visiting the 02 as not a big souless chain hotel....🙏 Remember to book parking with them."

"The bar staff and restaurant was fantastic, William, Daisy and not to forget Cara…. I will be back and thank you all for the great experience."

"Room good. Breakfast self service many choices. Quiet at night "

"When making the reservation, it stated "breakfast included" however, it did not appear on my itinerary. I contacted Expedia who were unable to resolve the matter. It took over 24 hours to get the remote control for the TV. Most of the employees were very helpful, there was one worker who seemed uninterested and came across as being rude. Beyond that encounter, the room was very well presented. The "bespoke" iron furniture was lovely and sturdy."

"Great location - very handy to the Tower Hill tube station and walking along the Thames. Great sized room with excellent storage and lovely bathroom. I would definitely request a room facing the Tower of London because the other side of the hotel view isn't great. Unfortunately room wasn't as photographed. Lacked soft furnishings, a rug (was hard flooring), cushions, sofa etc - basically nothing as pictured. When I mentioned this to the manager he said it was the Expedia photos but I then checked the hotel's website, and the same photos were loaded as Expedia. Bed was extremely hard - very uncomfortable and colleagues of ours staying mentioned the same. "Like sleeping on plywood" their words not mine. Hotel said they would put a mattress topper on the bed, but was in the end just a duvet underneath. Very easy things to fix Tower Suites!! Otherwise it would have been great. Staff were friendly, breakfast was good."

"really nice stay, nothing bad to day"

"It started very badly with Satnav sending us to a pedestrianised deadend at the waterfront. However with telephone assistance from the Ark staff we eventually found the entrance which is set back from the road. We stayed in a tiny double bed studio, probably the smallest we have ever seen. It was however perfect for our stay and was very well fitted out and spotless. The pool and spa was stunning and with incredible views from the 20th floor to the O2. Staff qere helpful, lifts a high tech joy and all in all extremely good value. Access to all areas via the adjacent light railway station was a huge benefit for getting around. We would stay again and now we know where the entrance is it will be even better!"