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Rating 10 - Excellent. 2110 out of 4022 reviews" "
We both thought the room was very small. The bathroom was also tiny and the bathtub felt uneven to stand in and looked like it was patched with paint. Overall, the room seemed clean enough, but for the price, we expected something nicer and a bit larger. The location was great, though.
The staff were excellent. We loved the welcome cookie and the little canteen in the lobby. The room was clean and the bed was extremely comfortable. The location was fantastic. Would highly recommend and would stay again.
No complaints. Staff was always courteous and professional. Bed was very comfortable. Restaurant food was amazing and staff very knowledgeable of the area.
Will definitely recommend!
Nice hotel with friendly and professional staff! Prime location in downtown Toronto right by Nathan Philips square.
Matthew
Stayed 1 night in May 2024
Response from Alisa on 5 May 2024
Matthew, Thank you for taking the time to review our hotel, we are so thrilled to hear that you enjoyed your stay with us. Thank you for choosing The Doubletree by Hilton Toronto Downtown and we look forward to welcoming you back!
Walking distance to everything!! Greeted with warm cookies, that tastes amazing!! Gym & Pool were great.
Deandra
Stayed 1 night in May 2024
Response from Alisa Nguyen on 5 May 2024
Deandra, Thank you so much for providing us with such a great review. We are very happy that you have enjoyed your time at our hotel. It was truly a pleasure to have you with us. We hope that we will see you once again in the near future.
Easy check in. Amazing staff. Bed and pillows also amazing.
Lisa
Stayed 1 night in May 2024
Response from Alisa Nguyen on 5 May 2024
Lisa, Thank you so much for providing us with such a great review. We are very happy that you have enjoyed your time at our hotel. It was truly a pleasure to have you with us. We hope that we will see you once again in the near future.
6/10 Okay
Darko
Travelled with partner
3 May 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The shower was a mess; the whole bathroom floor was under water after every shower, no matter how careful you were.
Darko
Stayed 3 nights in Apr 2024
Response from Alisa Nguyen on 3 May 2024
Darko, Thank you for sharing your feedback on your recent stay with us. Our team is always looking to improve our guests' experience and your comments will assist us in doing so. Your satisfaction is very important to us. We hope you will return to stay with us the next time you are in town and let us know how we are doing
Overall good experience except the hotel had issues with the fire alarms (no ringing, just flashing) on two nights, which took a while to resolve and at one point kept me outside for more than half an hour.
Gregory Walter Reynolds
Stayed 4 nights in Feb 2024
Response from Alisa Nguyen on 3 May 2024
Gregory, Thank you for your review. I'm sorry we were not able to provide you with a great experience during your stay. Your satisfaction is very important to us, and we appreciate your feedback. We hope you will consider staying with us again.
Jeffrey, Thank you so much for providing us with such a great review. We are very happy that you have enjoyed your time at our hotel. It was truly a pleasure to have you with us. We hope that we will see you once again in the near future.
One of my go to properties in downtown Toronto. Easy to walk/get around from here. Staff are excellent and accommodating. Amenities are great.
Darrell
Stayed 4 nights in Apr 2024
Response from Alisa Nguyen on 1 May 2024
Darrell, Thank you so much for providing us with such a great review. We are very happy that you have enjoyed your time at our hotel. It was truly a pleasure to have you with us. We hope that we will see you once again in the near future.
10/10 Excellent
Juan
1 May 2024
Juan
Stayed 1 night in Feb 2024
Response from Alisa Nguyen on 3 May 2024
Juan, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!
Vivian, Thank you so much for providing us with such a great review. We are very happy that you have enjoyed your time at our hotel. It was truly a pleasure to have you with us. We hope that we will see you once again in the near future.
I had an excellent time! The staff was friendly, the room was perfect with a decent view for what I paid for and the restaurant was exactly what I needed before my concert. 5/5
Emily
Stayed 1 night in Apr 2024
Response from Alisa Nguyen on 1 May 2024
Emily, Thank you so much for providing us with such a great review. We are very happy that you have enjoyed your time at our hotel. It was truly a pleasure to have you with us. We hope that we will see you once again in the near future.
We really liked the hotel, the service was amazing
Inna
Stayed 2 nights in Apr 2024
Response from Alisa Nguyen on 1 May 2024
Inna, Thank you so much for providing us with such a great review. We are very happy that you have enjoyed your time at our hotel. It was truly a pleasure to have you with us. We hope that we will see you once again in the near future.
8/10 Good
Qunfeng
Travelled with family, Travelled with family and small children
30 Apr 2024
Liked: Cleanliness, staff & service, amenities
Cons: Close to everything.
Pros: space are tight,
Facility needs upgrade.
Qunfeng
Stayed 2 nights in Apr 2024
Response from Alisa Nguyen on 1 May 2024
Qunfeng, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!
8/10 Good
Haz
30 Apr 2024
Liked: Property conditions & facilities
Disliked: Cleanliness
Hotel surrounded with many luxury hotels, hair on the clean? pillow, good location (middle of downtown Toronto), warm in-door pool, not-locked lockers
Haz
Stayed 3 nights in Apr 2024
Response from Alisa Nguyen on 30 Apr 2024
Haz, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!
Dear Valued Guest, Thank you for your positive review! We are happy you enjoyed your overall experience. We look forward to welcoming you back!
10/10 Excellent
Shabna
25 Apr 2024
Loved the stay!
Shabna
Stayed 1 night in Apr 2024
Response from Ryan G. on 25 Apr 2024
Shabna, Thank you for your review! We are thrilled to hear that you enjoyed your stay with us. Thank you for staying with us and we look forward to seeing you again!
Hotel was nice but the F&B is not very knowledgeable. Asked for vegan menu and was brought gluten free one and when asked again they said that is their vegan menu even thou there was meat on it so staff clearly don't understand basic dietary requirements.
calipsonia
Stayed 3 nights in Apr 2024
Response from Alisa on 24 Apr 2024
Calipsonia, Thank you for sharing your feedback on your recent stay with us. Our team is always looking to improve our guests' experience and your comments will assist us in doing so. Your satisfaction is very important to us. We hope you will return to stay with us the next time you are in town and let us know how we are doing.