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"We stayed in chalet #2 Bramble. There was a bit of a wait at reception at check in. We were told we were in lodge #2. We were given three keys which was helpful. When we got to the lodge the number was not as clear as the name so it would have been helpful to have been told the name at checkin. When we opened the door we were presented with another 8, Yes 8 doors! The rooms themselves were basic but fine. 2 bathrooms one was a stand alone shower room the other had a shower over bath and was a Jack and Jill style with access from one room and the hallway. The two twin rooms were snug but fine for our needs. Upstairs there was a good sized lounge area and a kitchen diner. The kitchen had all the required equipment, and so many glasses you could host a cocktail party but only 2 tea spoons! Some of the cooking equipment wasn't clean e.g. knives in the knife block. Generally overall it was fine, there were just some bits that made it shabby e.g. green growth in the bathroom light, scrapes and scratches on the paintwork in most rooms. We made use of the pool which we enjoyed. I used the gym which was well appointed but you need to know what you are doing as there was very little help of offer. We did use the club house for an evening meal, this really let the hotel down. We ordered a chicken stirfry but were later told they had no noodles, these were swapped for chips but then served with sweet potato fries. The chilli was served but without the accompanying nachos or soured crème."

"Room clean and tidy, breakfast variety very good"

"Pet friendly nice pool and sauna "

"Our deluxe room felt more like a bunker in the basement. Really not what we expected for the price. The bathroom in the room had no door, offering absolutely no privacy. To top things off, my partner suffered food poisoning. Avoid."

"Good size room, warm, comfortable, well furnished and appointed, clean. Very good breakfast. Good service, pleasant welcoming staff. Overall excellent value for the price charged."

"Paid via hotels.com when booking yet was questioned multiple times about outstanding balance. Had 5 seperate phone calls, and was even interrupted in my room for payment. I showed proof it was paid several times and still they persist. "

"Nice room"

"The hotel is clean. The reception staff are accommodating however i do feel ripped off. I stay in hotels for a decent nights sleep, and that was not achievable. The mattress was uncomfortable, there was a 2 inch gap under the door and the corridor lights didnt turn off all night. I payed an extra £14 for a breakfast that was not worth £5. The sausage had been cooked on such a high temperature the outside was cooked and the inside cold, the bacon had only just been introduced to a grill, the poached eggs flooded the plate with uncooked egg white, the coffee from a flask was warm at best. The breakfast staff had no idea who ordered what, so ended up walking round the room quizzing gets what they ordered, when a table number could have solved this, or a wooden spoon in the vase on the table with an order number. The hotel looks to also be used for staff family for breakfast. So all in all not a good stay and a complete waste of money. "