Search Hotels in The Pavillions, Phoenix

"The staff was excellent and the facility was perfection. My favorite restaurant was Aunt Chilada’s!!"

"LOVED THE PLACE"

"The room was excellent. I really like that it was clean and ready for me. And I really enjoyed the use of the amenities as well. "

"Close to all the activities we wanted. Staff was pleasant and very attentive to our needs. Wonderful stay!!"

"Nice bar"

"The room was kept clean but was musty like spoiled milk. We were in a renovated room so not sure what the smell was. There was no restaurant on the grounds and very limited service from the 1 bar that was available. The advertisement for the facility said 7 pools plus a slide and lazy river. There was 3 pools, no hottub that we could find. "

"Y"

"We visited during a time when the resort had a large event scheduled, which was supposed to shut down the main pool area. While the pool never fully closed, several amenities were affected. Multiple restaurant options were unavailable, the slide was shut down for part of the day, and there were periods without music, which took away from the overall experience. The most frustrating aspect was the lack of communication. We only learned about the potential pool closure after asking about renting a cabana. There was no prior notice about restaurant closures—we found out only when we tried to dine. Additionally, some staff members seemed unaware of what was open or closed, leading to inconsistent and confusing information. That said, the resort itself is beautiful, and the front desk staff were very kind and understanding when we raised our concerns. I would still recommend this resort and would consider staying again, but I hope they improve communication, especially regarding large events that impact guest amenities."

"Thus is a very large property a bit outdated should be quoted as a 3 star not 4 star.staff was ok no concierge pool staff not very attentive. Location is good "