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"i’ve stayed her before and it was just as good as last time, clean and well maintained"

"Located in a walkable area near many Chicago attractions. We had a delicious breakfast in the hotel restaurant and the bar is nice. Room was large and comfortable"

"Great hotel with an amazing location. Loved the purified water available on each floor along with reusable water bottles. Maid staff were excellent. Would definitely stay here again."

"Had a wonderful stay!"

"Nice hotel. A+"

"Easy check in! Loved that you are able to send a text message to the front desk to inquire about anything. Another plus was the water station (that included empty 15-20 oz bottles) on your floor near the elevators. Would stay again!"

"m"

"全て良かった！"

"Reasonably priced. The blackout shades in our king suite didn’t close completely so light got in, and not good water pressure. But otherwise fine and in a good location."

"I enjoyed my stay.. However, the rooms are a bit small, great atmosphere and very clean."

"Good recommendation"

"Was a great location right in the heart of Chicago, very close to many great restaurants and easy to access the trains and public transportation."

"Great location and clean/comfy"

"Prepaid parking through Expedia not honored at the hotel. Staff completely unhelpful in sorting this issue out. Forced to double pay for parking. Rooms dated with older furnishings. Beds old. Plumbing drained poorly. Location nice but otherwise I would not recommend."

"The cable TV doesn't work very well at all. If you change the channel, it won't, it'll just sit there on a blank screen. Know that there is a tourist tax; notified upon checking in. Even being on the 24th flr, there's nooo sound barrier from the street or the elevator & room doors constantly slamming. Reported issue with the shower that the cleaning service somehow messed up and was rushed off the phone while trying to report it."

"VERY small and old rooms. Towels smelled awful. Dingy carpets. Zero functioning amenities. Staff was very unhelpful. Called the front desk at 11 pm to ask for help with the streaming service and was told, "It's late. Call back in the morning." The only redeeming quality was the location. I wouldn't have such a negative impression of the hotel if it was rated two stars but it was rated as "exceptional" and that is 100% inaccurate. Holiday Inn Express vibes at best."

"Loved the staff every friendly."

"Good stay👍"