Search Beach Resorts & Hotels in Taurito

"Great place, Great staff and great cleaners "

"Very comfortable room - we had a pool access room near the quieter pool which suited us perfectly. Great buffet restaurant breakfast & dinner. Convenient underground car park. 15 minutes walk down to the beach & port area. "

"The physical state of the rooms needs attention, but they are closing later this year for renovation. Everything worked fine, there were just lots of little things like lose for handles, crack in the bathroom tile, shower door difficult to close. Plenty of choice for food if you don't have allergies, also plenty of vegetarian choice. I wouldn't stay if coeliac, but if you are gluten intolerant then you'd be ok. They label all the buffet with allergens & have GF sliced bread, biscuits & muffins. No GF toaster. They make GF pasta & pizza on request (order in advance). One incident where the "GF" crackers were in plain packaging (not labelled GF or Schar, like they previously were). They looked the same as the crackers on the buffet & tasted the same. On questioning the chef, he said they were definitely GF, but I didn't eat any more. They disappeared the next day & there were no more crackers that week. Pool was nice, didn't go to the entertainment but plenty of places to sit with a drink in the evening. The free bus to the beach is good, and the steep hill is VERY steep. Very limited parking at the hotel & very few places to park on the hill. There is a free car park at the bottom of the hill- but again, it's STEEP!! "

"We were there for two nights,20-22/3, the breakfast was excellent, swimming pools lovely and room was great on the first night. The second night we couldn’t sleep most of the night as it was raining heavily and water was dripping through the balcony window onto the floor making a sound even when I placed three large towels on the floor. In the morning when we were leaving I spoke to Stephanie, customer relations, and told her we couldn’t sleep: she said we could have changed rooms, I replied that it was 2.00 in the night and we were also leaving that morning, also that we would not be returning to the island.She said she would look into the matter, I also showed her a video taken during the night. Later I asked her if the hotel could pay for our taxi into town as compensation,she said it was not possible as they were a different company. Later I received her email saying that the weather had affected many other businesses and that I could get an upgrade if I booked again. She clearly did not listen to me when I said we would not be returning ever again. I feel that this is unacceptable, especially as this was an expensive hotel, the customer service was not up to standard. I have used Hotels .com for many years and never complained, but in this instance I think that some compensation is required "

"Good breakfast, nice room but ‘kitchenette’ is stretching it, there was a fridge and a tea making tray! Busy hotel in the heart of Playa del Ingles, lovely staff and very clean "

"Had a perfect week's stay. All the staff were so friendly, helpful, and made us feel incredibly welcome. Breakfast was fantastic - we loved the pancakes, fresh fruit, and eggs. The pools are beautiful and as the main lazy river winds around the beautifully planted grounds there's always somewhere fairly private and quiet to lay out. The bars are very fairly priced, with great drinks. Housekeeping quick and great attention to detail. Little details like the access to shower room after you've checked out are so helpful! We don't want to leave! "

"My agency tried to get in touch with them for an urgent cancellation due to hospitalisation ignoring them by phone and email. Shameless and greedy!"

"Great view of beach and pool area and sea! Loved the sound of the waves. Staff were extremely good and supportive. Christina cleaned our room and was first rate! "

"The staff was wonderful and very welcoming, and very prompt to help with everything. Apartment was well stock. "