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"The staff were friendly and welcoming, any issues were resolved quickly. The room was clean and more than adequate for my stay although it was a little tired around the edges, blind was fraying and the paint could do with a little refresh. I didn’t use any of the other facilities, however the bar area looked clean and spacious and clear signage around the hotel to help you navigate."

"Fresh breakfast and the food at dinner was excellent. Could not fault the room for cleanliness. "

"Restaurants for dinner lacked ambiance- table cloth, candle no finese. More like a canteen. Food was however very good."

"Good location, easy to find just off the M5 with a bus stop nearby for regular buses into the centre of Exeter - we went into the city for dinner. Friendly and knowledgeable staff on reception. The hotel is fairly new and is very clean with fresh and airy decoration. The room was spacious, but very hot. The AC didn't really seem to do a lot. The bed was very soft and although was comfortable, we did ache in the morning. In the morning, the shower wasn't particularly strong or hot, but it did the job. "

"A lovely hotel, brilliant location with helpful friendly staff. We’ll be back!"

"Room dirty carpet badly stained and in need of a good hoover. Windows so dirty unable to see out. "

"All the staff were friendly and helpful. The room was clean and had all the amenities we needed. The location is excellent as near train station and fairly central to the town"

"Lovely staff, helpful and friendly. Will definitely go back again. Clean rooms...spotless actually."

"On arrival the reception lady was lovely check in was easy & the hotel looks very nice from the outside. Great first impression but when you get to the second floor can see it’s dated and half going through a refurbishment. When we got to our room it’s very evident it needs an update. Damp and musty smell, the bathroom was really old, wall papered ceilings and still lots of cracks! Lots of old sockets with blank plates but only 1 wall double plug socket to use (did have USB which was good and probably the only modern thing in the room) mattresses were very cheap and springy the bed bounced when you rolled over. The room & all linen was very white & clean. Felt like a big dent under the carpet in the floor next to the bed. We are not people to complain and it was a reasonable price for a family room so we just accepted ‘we get what we pay for’ for the room it served its purpose for us. We visited the restaurant which was very calm and friendly, but unfortunately we did complain although the food looked lovely on arrival off colour scampi, pink chicken and cod which looked like it was from an Aldi box of fish. Worried of food poisoning unfortunately we did send the food back and eat elsewhere. The young lad working front of house was really good and kind with resolving the issue. The staff were amazing and I think with a thorough refurbishment (not cheap cover up) this hotel will be amazing but have low expectations if you’re using while going through the refurbishment. "