Sweetwater Packages (Flight + Hotel)

Harrah's hotel room was decent, but they charge an early check in fee of $50 if it's before 1pm. If you want to check in before 3:30pm, they charge you $25 as long as it's after 1pm. They also charge mandatory resort fees, but during this time of year the pools and spa are closed for the season, so theyre just charging you for Wi-Fi and business center. There are no fridges in your basic room unless you upgrade your room. Honestly, there are other hotels that Ive stayed at which are better. I would say the staff are friendly and the rooms are clean. Its also located in a good area.

Our experience in this hotel was terrible. The staff at the front desk do not understand what good customer service is. We got a person in our room coming in at 1am saying that the reception gave him our same room. They called security and they wanted us to leave the room when it was ours. When we complained in the reception: the first told us they were going to give us a free night and $250 in credit for the misunderstanding. We had to go and fight in three different occasions. because the staff at the front desk were trying to minimize what had happened. The curtains on the room were not closing completely, letting a ton of light come in. One of the mattresses was sinking on the bed because it did not have the proper support. Staff was disrespectful. We will definitely not come back to this hotel. This terrible service definitely comes from the management.