"I would like to recognize the outstanding service provided by the hotel staff. There are truly made my stay special and memorable. The entire hotel staff from the floor, front desk, restaurant and housekeeping team. They were friendly and always put on their smile and greeting you. They are efficient, professional, respectful, courtuous"
"Great hotel and has rapidly become my favorite place to stay in Surabaya. Clean and spacious room, great location and I can’t complement the staff enough. All the hotel team were helpful, friendly and made the stay all the more enjoyable. Can’t recommend enough!"
"We all are very impressed with how well the hotel is run. Among 5-star hotels in Surabaya and Jakarta, this hotel is the best and service truly stands out.
Room service was prompt and courteous, the Executive Lounge offered excellent food, drinks, and personalized attention, and breakfast at the Pavilion was outstanding. "
"The hotel offers a unique ambiance where colonial elegance meets timeless hospitality. The rooms are spacious, colonial-style, and magnificent. The gardens are well kept and beautiful.
Every time I visit Surabaya, I stay at the Majapahit Hotel. This time I was there for 10 days, and every day was a great joy to be at the hotel.
First and foremost, the staff's exceptional service, always willing to go the extra mile to help you out, and friendliness of everyone is truly special and heart...
"Clean, safe, great staff. Nice rooms. Great experience. Only complaint is having to walk down to the front desk with the masseuse after a massage to pay with a credit card, as they cant take payment with cards at the spa. Inconvenient "
"The staff were all very kind and friendly. The breakfast was delicious and I looked forward to it every day. The location of the pool and bar was great, and the sunset was amazing. I also had a 90-minute beauty treatment, which was very relaxing."
"I was for a birthday three days in Surabaya and the hotel was great from the bottom to the top. But what i really want to mention is the matress which was the most comfortable in my life. Terimah kasih "
