Garden Palace Hotel Surabaya

Property class: 4

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Located close to Tunjungan Plaza, Garden Palace Hotel Surabaya provides a nightclub, a corner/local shop and a terrace. Treat yourself to a massage at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a coffee shop/cafe and a garden.

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Room options

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Showing 11 of 11 rooms

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Standard Classic King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Standard Classic Twin

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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Superior King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Superior Twin

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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Deluxe Thematic King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Deluxe Thematic Twin

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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Royalle Club King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Royalle Club Twin

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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Royalle Suite

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Menteri Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Sultan Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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The Westin Surabaya

Surabaya
  • Pool
  • Spa
  • Kids’ pool
  • Free Wi-Fi
9.8 out of 10, Exceptional, 65 reviews
The price is ฿4,126
฿4,993 total
includes taxes & fees
21 Nov - 22 Nov
The Westin Surabaya
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About the area

Located in Surabaya Center, a neighbourhood in Surabaya, Garden Palace Hotel Surabaya is in a shopping district and near a train station. Travellers who have shopping on the agenda can visit Tunjungan Plaza and Pakuwon Mall. Atlantis Land Surabaya and Ciputra Waterpark are also worth visiting. Visit our Surabaya travel guide
Map
Jalan Yos Sudarso 11, Surabaya, East Java, 60271

What's nearby

  • Surabaya Plaza Shopping Mall
    1 min walk - 0.2 km
  • Balai Pemuda
    1 min walk - 0.2 km
  • Submarine Monument
    6 min walk - 0.6 km
  • Grand City Surabaya
    8 min walk - 0.7 km
  • Tunjungan Plaza
    11 min walk - 0.9 km

Getting around

  • Surabaya Kota Station
    12 min drive
  • Surabaya Gubeng Station
    16 min walk
  • Surabaya (SUB-Juanda)
    18 min drive

Restaurants

  • Zangrandi Ice Cream
    2 min walk
  • Rujak Cingur
    3 min walk
  • EXCELSO
    3 min walk
  • J.Co Donuts & Coffee
    3 min walk
  • Nasgor J**C**
    5 min walk

About this property

Garden Palace Hotel Surabaya

  • Upscale hotel near Tunjungan Plaza
  • Consider a stay at Garden Palace Hotel Surabaya and take advantage of a nightclub, a corner/local shop and a terrace. Treat yourself to a massage at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and international cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • Buffet breakfast (surcharge), valet parking (surcharge) and a round-trip airport shuttle (surcharge)
    • Concierge services, multilingual staff and ATM/banking services
    • A 24-hour front desk, a porter/bellboy and luggage storage
  • Room features
  • All 360 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and air conditioning.
  • More amenities include:
    • Egyptian cotton sheets, memory foam beds and down duvets
    • Bidets, free toiletries and hairdryers
    • Mini fridges, coffee/tea makers and daily housekeeping

Similar properties

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  • Pool
  • Spa
  • Kids’ pool
  • Parking included
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The price is ฿725
฿877 total
includes taxes & fees
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Frequently asked questions

Is Garden Palace Hotel Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Garden Palace Hotel Surabaya?

Self-parking is available for IDR 60000 per day. Valet parking is available for IDR 25000 per day. Limited spots are available.

What time is check-in at Garden Palace Hotel Surabaya?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Garden Palace Hotel Surabaya?

Checkout is at noon.

Does Garden Palace Hotel Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 250000 per vehicle applies.

Where is Garden Palace Hotel Surabaya located?

Located in Surabaya Center, this spa hotel is within a 15-minute walk of Balai Pemuda and Tunjungan Plaza. Surabaya Youth Center and World Trade Centre are just steps away. Surabaya Gubeng Station is 16 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Garden Palace Hotel Surabaya Reviews

7.2

Good

6.8

Cleanliness

7.8

Location

7.8

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 16 out of 76 reviews
Rating 8 - Good. 30 out of 76 reviews
Rating 6 - Okay. 14 out of 76 reviews
Rating 4 - Poor. 11 out of 76 reviews
Rating 2 - Terrible. 5 out of 76 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Semuanya bagus
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bersih dan nyaman
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテル全体が湿気が多く、部屋はとても空狐環境が悪く寝れませんでした。尚、ぬるいお湯しか出ずフェイスタオルもなく価格に全く合わないホテルです。
Stayed 1 night in Jul 2022
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort

Great location but not very well maintained

The only good thing about the hotel is the location. Otherwise, everything is very run-down. The room is very old and we saw lots of things are broken. Not very comfy, i do not recommend for a long stay.
Stayed 1 night in Jan 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tempatnya lumayan hanya saja kmr mandi untuk saluran pembuangan air kurang bagus sehingga air shower meluber. Hotel juga sepi. Tempat tidur speinya sedikit kotor ada bercak seperti darah. Amenities juga kurang kalau untuk berdua karena sikat gigi hanya ada 1.
Stayed 1 night in Mar 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Hotel in a good location. Close to everything, food is good. Just a little bit old. So far i enjoy that hotel
Stayed 4 nights in Mar 2020
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Airconditioning is noisy, toilet is ragged, bed is too soft and breakfast was very poor. However, location and staff are excellent!
Stayed 3 nights in Mar 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, need better wifi
Stayed 1 night in Mar 2020
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

improvement required

Everything about the hotel was very good but I'm afraid the condition of the room was disappointing.
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Sufficient for a business trip

Friendly and helpful hotel staff. Smooth check-in and check-out. Clean and tidy room. Reasonable buffet breakfast. Walking distance to the Conference Centre with a decent shopping mall. Only one complaint that shower water flow is limited. Sufficient for a business trip.
Stayed 4 nights in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

추천합니다.

직원들이 친절하고 조식이 저렴하고 부담없이 맛있었다. 저녁에 호텔 바에서의 음악, 음료, 친절 다 만족한다. 지리적인 위치도 좋고 한국의 물가 대비 저렴해서 잘 즐길수 있었다. 다만 호텔 키가 고장나서 자정이 넘어 방에 들어가는 이변이 생긴 것이 아쉬웠다.
Stayed 5 nights in Jul 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

만족합니다.

전반적으로 모든 직원들이 친절했습니다. 가격 대비 추천할 만 합니다. 교통도 아주 좋구요. 바로 시청옆이라 치안도 안심입니다.
Stayed 5 nights in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

Great
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Defiantly will stay again

Great
Stayed 1 night in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this facility served as a bed for two out of three nights and bag storage for our trip out of Surabaya to Cemoro Lawang (Mount Bromo). We dropped off our large bags and packed smaller overnight bags to take on the train/bus journey up to the volcano. Friendly staff while there. Rooms were clean and tidy. The only negative i can off is the drain of the shower. The level of the floor causes water to pool in the opposite corner of the shower and needs to be pushed toward the drain manually. If left it will not simply dry due to volume of water accumulated and thus you have a pool in the base of the shower of your old shower water.
Stayed 3 nights in Feb 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty

Very dirty hotel. Very old and not good place to stay
Stayed 1 night in Dec 2018
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel At Great Location Requires Renovation

This hotel is centrally located but it’s getting old. Hotel requires a lot of maintainance and renovation. Service is below average, I was offered a very dirty room at first. After repeated request I was moved to a better room.
Stayed 1 night in Jan 2019
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort
Kamar gelap. AC tidak dingin. Kamar mandi airnya tergenang. Tidak sesuai dengan harga yang dibayarkan
Stayed 3 nights in Dec 2018
Verified review

8/10 Good

Liked: Staff & service

Can be better

I hv been a frequent customer of the hotel in the last 5 years. The condition of the hotel has deteriorate over the years. Service is great but hotel in need of renovation and upgrade.
Stayed 2 nights in Oct 2018
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities

Avoidable and Very Old Property.

Horrible, they made me waited for Room from 9am till 2.30pm.
Stayed 2 nights in Oct 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Location is good.... staff very friendly....
Stayed 3 nights in Sep 2018
Verified review

6/10 Okay

Liked: Staff & service

Palace should be palatial

I was initially given a room that was worn-out to be lenient, with an old tube TV in 2018. After complaining, I was upgraded to a cleaner modern room. The foods were great and there were non-rice items. The staffs were welcoming, friendly and helpful. The location was great. The towels could be newer.
Stayed 6 nights in Aug 2018
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, room comfort

Was a very nice hotel. WAS

The hotel definitely has seen better days. I was a regular at this hotel in the 90s was one of the better if not the best at the time. Fast forward to 2018, the hotel seems to be stuck in the 90s. Old carpetting(old? I mean ancient) in the room. Huge, fat tv with 20 channels or so. Control panel that control all the lights and tv (mind you this was the latest technology in the 90s but since the invention of tv remote the panel is mostly obsolete, but hey it still controls the lights). Washroom is ancient (in a dirty way) one of the valve is busted, still works though. Hot water is unstable (scalding hot or cold no in between). Mold sign that's been covered with paint at one of the corner ceiling of the washroom. The good part: staff is friendly and polite. The location is very strategic. All in all, for the price point I expect better (especially cleanliness, well, everything is about cleanliness. I don't mind small room, weird room, old room whatever as long as it's clean)
Stayed 1 night in Jul 2018
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
i can't believe that i get a dirty room. the tv was not work properly. i asked the staff for show me how to turn on tv and checked the room condition, but no one come.
Stayed 1 night in Jun 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant place to stay.

comfortable hotel. Friendly staff. Breakfast has a good variety. breakfast staff work hard keeping the tables clear and the food stocked. Taxis are easy to get.
Stayed 6 nights in Feb 2018