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"Room looks great"

"Room was very clean and Comfortable. Amber was very friendly and professional on the phone when I called for a question. Pat was great when we checked in. I asked Pat for a great place to eat local and she asked me if I wanted a sitdown restaurant and I said yes. She recommended Jacs in Kalamazoo about 4 miles up the road. Jacs did not disappoint. Great suggestion. We do ask often on places to eat when we travel, and most are great recommendations. The only negative thing I would say is...

"Room was great"

"The rooms were clean and staff was great "

"Great suites for families. Awesome breakfast area with lots of seating options and great food selections. Perfect location to visit the Air Zoo and going skiing north of the city. "

"Hot tub was hot and uncrowded. Bar served an excellent salmon dinner. "

"The room was spotless and the front desk personnel were so kind and helpful. Breakfast was what you would normally get at a hotel, it was hot and fresh so all was good!"

"Great staff"

"Everything good "

"Staff was friendly and happy to answer any questions. Even passing by staff would check to make sure we were happy with our stay or needed any help. "

"Good"

"Hotel was clean. Breakfast was delicious and filling! Room was spacious and clean!"

"Excellent "

"At check-in, staff was having conversations with each other about other staff members and paid little attention to me, almost like I was an intrusion. They never greeted me and kept talking down about other staff members the whole time I was checking in. I didn't feel welcome at all. Rooms were adequate, about what you would expect for the amount paid. Run-down, mauled furniture, slight smell of Lysol trying to cover up the pet stench. Parking lot was a disgrace -- very icy and not salted....

"It was a wonderful stay however when I made my reservation it said I wouldn't be charged until we got there and I was unable to use the card that it was supposed to go on. So I'm at a limbo still trying to figure out what to do. Normally every hotel I've stayed at they never charged until we got there all I had to do is give them a card when I did the reservation and they charged my card when I got there. "

"Staff was very nice,room was very nice.Lots of options for Breakfast."

"This hotel was wonderful! It was clean, spacious, and comfortable. The staff was friendly and very professional. We truly enjoyed our stay and will definitely return. Five stars!!! "

"Dontrail was very kind and helpful with everything I needed, This guys deserves an award, oh I cant forget about David he is awesome and very imformative"

"Room comfortable and large. Staff friendly and helpful. Overall impression very positive."

"Excellent room and breakfast! The tub was great, plenty of room for two. Customer service was top notch. Right in the heart of downtown Kalamazoo. Very romantic trip back in time."