Outdoor pool

Reviews of Aloft Singapore Novena

4 out of 5
Aloft Singapore Novena
16 Ah Hood Road, Singapore

Reviews

9.0

Wonderful

Rating 10 - Excellent. 40 out of 58 reviews" "
Rating 8 - Good. 11 out of 58 reviews" "
Rating 6 - Okay. 5 out of 58 reviews" "
Rating 4 - Poor. 0 out of 58 reviews" "
Rating 2 - Terrible. 2 out of 58 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Abby Khalid on 22 Apr 2024
Dear Theresa,Thank you for choosing Aloft Singapore. Your exceptional rating means a lot to us, and we are thrilled that you had a great stay with us. Looking forward to welcoming you back for another delightful visit with us. Sincerely,Abby KhalidAssistant Front Office Manager

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Abby Khalid on 18 Mar 2024
Dear Jenny,Thank you for taking the time to rate us. Your high rating means a lot to us, and we will be sure to share your positive rating with the team. Looking forward to welcoming you back for another visit with us. Sincerely,Abby KhalidAssistant Front Office Manager

2/10 Terrible

Samuel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
During my fiancé's first trip out of Thailand, we stayed at A Loft in Singapore, an experience that, unfortunately, left much to be desired. Our room was notably smaller than anticipated, a disappointment that was only the beginning of our issues. Shortly after settling in, we encountered an electrical problem when a breaker tripped, cutting power to our air conditioning. While the presence of an ice machine was a small relief, the overall experience continued to decline. Breakfast at the hotel was mediocre at best. Having stayed in numerous hotels across Asia over the past month, I found A Loft's breakfast area to be particularly cramped and overcrowded. Seated outside by the restaurant host, our meal was further disrupted by lawn service using leaf blowers uncomfortably close to the dining area, rendering conversation nearly impossible. Moreover, I experienced bed bug bites during our stay, necessitating medical attention upon my return to Thailand. The bites, located on my right arm, right leg, and left elbow, prompted a report to the front desk to ensure the room would not be allocated to other guests before thorough treatment. The hotel manager, upon checkout, informed me that the rooms had been recently treated for pests and took photographs of my bites for hotel records. In compensation, we were offered a choice between a taxi service or a complimentary drink, neither of which addressed my immediate need for medical treatment.
Stayed 1 night in Mar 2024
Response from Abby Khalid on 14 Mar 2024
Dear Samuel, Thank you for bringing your concerns to our attention. We are truly disappointed that your overall experience was not all that could have been, and sincerely apologise for the inconvenience caused. Your experience matters to us, and we will address your concerns with our team to ensure that such shortcomings are not repeated in the future. We have noted and appreciate your feedback on the breakfast experience. We seek your kind understanding that the crowd was due to the peak period. Nevertheless, we have highlighted this with our team to better manage the situation in the future. We are sorry to hear about the bites you encountered, and we have gotten our team to immediately check the room. We hope to have the opportunity to welcome you back with us at the Aloft Singapore. Sincerely,Abby KhalidAssistant Front Office Manager

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room as clean and modern. I didn’t get to take a walk around the property so I can’t comment on anything. I never ate any restaurants as it was only a quick visit to Singapore. Not too far from Marina Bay Area, probably about 15 minutes when there’s not much traffic. Handy supermarket which is attached to the hotel. Reception/check-in staff all very accommodating..
Stayed 3 nights in Mar 2024
Response from Abby Khalid on 11 Mar 2024
Dear Suzanne, Thank you for choosing Aloft Singapore and sharing your fantastic experience with us. We are delighted to hear your kind words of appreciation on our property. We are thrilled to know that you have enjoyed your stay with us. It is delightful to hear your acknowledgement on our cleanliness and hospitality. We have shared your kind words of appreciation with the team. We would like to share that we do have shuttle bus to Novena MRT station for your travel convenience. For your future visit, you may approach our friendly Concierge team who will be glad to assist you with recommendations on the best and accessible way to travel around Singapore. It’s great that you appreciate our location. We are indeed in a convenient location with a mall at proximity for your shopping needs. Looking forward to welcoming you back for another delightful visit with us. Sincerely,Abby KhalidAssistant Front Office Manager

6/10 Okay

Srinivasa

Travelled with family
Liked: Cleanliness
There were 2 towers and the person who assisted with checkin did not alert that the tower assigned to us had a tedious access through parking garage before 8am. Took a while for us to figure out before the concierge offered help.
Stayed 3 nights in Feb 2024
Response from Abby Khalid on 5 Mar 2024
Dear Srinivasa,Thank you for choosing Aloft Singapore for your recent stay.We apologize for this inconvenience caused during your stay and for falling short of meeting your expectations. Rest assured your comfort and our providing a safe environment are our utmost concern. Your feedback has been well noted and shared with our team to ensure this is an isolated incident.We sincerely hope you will not benchmark our hotel due to this incident and we look forward to welcoming you back again in the near future.Sincerely, Abby Khalid Assistant Front Office Manager

8/10 Good

Susie, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Small rooms but overall good
Stayed 1 night in Mar 2024
Response from Abby Khalid on 5 Mar 2024
Dear Susie,Thank you for choosing Aloft Singapore for your recent stay.Your high rating means a lot to us, and we are happy that you had a great stay at our hotel. We have shared your positive rating with the team.We look forward to welcoming you back to our hotel.Sincerely, Abby Khalid Assistant Front Office Manager

10/10 Excellent

Daphne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent, namely Zack in the restaurant and Jay at the front. Friendly and helpful staff that made our 11 day stay there wonderful. Great to have shuttle service to the MRT station and hospital where we went everyday to visit a family member there. Breakfast was excellent and close to some good restaurants which was walkable to.
Stayed 11 nights in Feb 2024
Response from Abby Khalid on 19 Feb 2024
Dear Daphne,Thank you for sharing your amazing experience from your recent stay with us. We are thrilled to know that you had a wonderful stay with us. We are indeed committed to creating an exceptional stay experience for all our esteemed guests and your kind words of appreciation truly made our day.Looking forward to welcoming you back for another delightful visit with us.Sincerely,Abby KhalidAssistant Front Office Manager

10/10 Excellent

Brijesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made my stay for a quick visit to Singapore very comfortable. Hotel staff is excellent and are very accommodating. The hotel itself is very beautiful and convenient.
Stayed 4 nights in Feb 2024
Response from Abby Khalid on 13 Feb 2024
Dear Brijesh,Thank you for sharing your wonderful experience from your recent stay with us.We are delighted to know that you have enjoyed your stay with us. Our team indeed is committed to providing an exceptional service for all our valued guests.We look forward to welcome you back for another visit with us.Sincerely,Abby KhalidAssistant Front Office Manager

10/10 Excellent

Donald, Carmel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern
Stayed 1 night in Feb 2024
Response from Abby Khalid on 9 Feb 2024
Dear Donald,Thank you for sharing your positive feedback from your recent stay with us.We are pleased to hear your kind words of appreciation on our modern and vibrant space.Looking forward to welcoming you back for another visit with us.Sincerely,Abby KhalidAssistant Front Office Manager

8/10 Good

Wei Lee

Stayed 1 night in Jan 2024
Response from Abby Khalid on 26 Mar 2024
Dear Wei Lee,Thank you for taking the time to rate us.Your high rating means a lot to us, and we are thrilled that you had a great stay with us. Looking forward to welcoming you back for another delightful visit with us. Sincerely,Abby KhalidAssistant Front Office Manager

10/10 Excellent

Priscilla, Jacksonville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
From the moment we got out of the taxi I felt like we were treated like luxury. Every single attendant wanted to assist us and they were all so kind. My favorites were Maria and Zach who were handling the breakfast area. This is best breakfast I’ve ever had at a hotel, top notch! Service was amazing and if I stay in Singapore in the future I’ll be back. 10/10!!!
Stayed 3 nights in Jan 2024
Response from Abby Khalid on 1 Feb 2024
Dear Priscilla, Thank you for sharing your wonderful experience from your recent stay with us. We are thrilled to know that you have enjoyed your stay with us. Our team take great pride in creating an exceptional stay experience for all our valued guests and your kind words of appreciation truly made our day. We look forward to welcoming you back with us if your travel brings you back to Singapore. Sincerely,Abby KhalidAssistant Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Time Stay
First time stay- like the spacious room, comfy bed!
Stayed 2 nights in Jan 2024
Response from Abby Khalid on 30 Jan 2024
Dear Guest,Thank you for sharing your experience from your recent stay with us.We are glad to know that you appreciate our room and bedding.We look forward to welcoming you back for another pleasant visit with us.Sincerely,Abby KhalidAssistant Front Office Manager

8/10 Good

Farrukh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Abby Khalid on 29 Jan 2024
Dear Farrukh,Thank you for taking the time to rate us. Your high rating means a lot to us, and we are thrilled that you had a great stay with us. Looking forward to welcoming you back for another delightful visit with us.Sincerely,Abby KhalidAssistant Front Office Manager

8/10 Good

thanh

Stayed 2 nights in Jan 2024
Response from Abby Khalid on 29 Jan 2024
Dear thanh,Thank you for taking the time to rate us. Your high rating means a lot to us, and we are thrilled that you had a great stay with us.Looking forward to welcoming you back for another delightful visit with us.Sincerely,Abby KhalidAssistant Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常滿意的周年紀念日
一進房間看到酒店為我們準備的周年紀念日小驚喜,非常有心思。房間都很乾淨,沒有臭味,酒店位置好,隔離便是小型商場,有超級市場和數間餐廳,十分方便。早餐味道好,而且餐廳員工非常細心,看到我的牛角包焗燶了立即換過兩個給我,難得一讚。 對於今次體驗,我和老公都感到非常滿意,感謝所有工作人員的服務。
Stayed 1 night in Jan 2024
Response from Abby Khalid on 22 Jan 2024
Dear -, Thank you for choosing us to celebrate your special occasion and sharing your amazing experience with us. It brings us immense joy that you appreciate the amenities that we have specially prepared for you. We are also glad to hear your acknowledgement on our cleanliness. We are indeed conveniently located with a mall at proximity for all your shopping and dining needs. It is heartwarming to know that you were well taken care of especially during the breakfast. Your kind words of appreciation go a long way in reaffirming our efforts towards delivering a great guest experience. Looking forward to welcoming you back for another pleasant visit with us. Sincerely,Abby KhalidAssistant Front Office Manager

10/10 Excellent

Gabriel

Stayed 1 night in Dec 2023
Response from Abby Khalid on 17 Jan 2024
Dear Gabriel,Thank you for choosing Aloft Singapore. Your exceptional rating means a lot to us, and we are thrilled that you had a great stay with us. Looking forward to welcoming you back for another delightful visit with us.Sincerely,Abby KhalidAssistant Front Office Manager

10/10 Excellent

Gabriel

Stayed 1 night in Dec 2023
Response from Abby Khalid on 17 Jan 2024
Dear Gabriel,Thank you for choosing Aloft Singapore. Your exceptional rating means a lot to us, and we are thrilled that you had a great stay with us. Looking forward to welcoming you back for another delightful visit with us.Sincerely,Abby KhalidAssistant Front Office Manager

10/10 Excellent

Jigna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Abby Khalid on 12 Dec 2023
Dear Jigna, Thank you for choosing Aloft Singapore.Your exceptional rating means a lot to us, and we are thrilled that you had a great stay with us. We will be sure to share your positive rating with the team.Looking forward to welcoming you back for another delightful visit with us.Sincerely,Abby KhalidAssistant Front Office Manager

6/10 Okay

Kheng Siong

Stayed 4 nights in Nov 2023
Response from Abby Khalid on 28 Dec 2023
Dear Kheng Siong,Thank you for choosing Aloft Singapore and taking the time to rate us.Looking forward to welcoming you back for another visit with us. Sincerely,Abby KhalidAssistant Front Office Manager

10/10 Excellent

Margaux

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Abby Khalid on 6 Nov 2023
Dear Margaux,Your exceptional rating means a lot to us. We are thrilled that you have enjoyed your stay with us. Looking forward to your next stay with us at the Aloft Singapore Novena.Sincerely,Abby KhalidAssistant Front Office Manager

10/10 Excellent

Wei Beng, Hong Kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are two wings and I would have preferred to be in the same wing where gym and pool is located. Otherwise I have to walk across a car park or mall in my swim wear ! That’s the only not so good thing about this hotel :)
Stayed 2 nights in Oct 2023
Response from Abby Khalid on 19 Oct 2023
Dear Mr Wei Beng, Thank you for choosing Aloft Singapore and sharing your genuine experience with us. We appreciate your feedback on our gym and pool. We would like to share that we do have a gym in the East wing located at level 2. For your future visit, you may wish to consider our Urban room packages to enjoy a larger gym and a pool under one roof. I look forward to having the pleasure of welcoming you back. Sincerely,Abby KhalidAssistant Front Office Manager

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 2 nights in Apr 2024
Response from Abby Khalid on 29 Apr 2024
Dear Adriana,Thank you for taking the time to leave us a review.We are delighted to know that you had a great time with us.Looking forward to welcoming you back for another visit with us. Sincerely,Abby KhalidAssistant Front Office Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Abby Khalid on 2 Apr 2024
Dear Daniel,Thank you for taking the time to rate us.Your exceptional rating means a lot to us, and we are thrilled that you had a great stay with us. Looking forward to welcoming you back for another delightful visit with us. Sincerely,Abby KhalidAssistant Front Office Manager

10/10 Excellent

Juching

Liked: Cleanliness, staff & service, property conditions & facilities
All of the hotel employees are very friendly and always smiling for service. Good experience during this trip!
Stayed 2 nights in Mar 2024
Response from Abby Khalid on 2 Apr 2024
Dear Juching,Thank you for sharing your wonderful stay experience with us.We are thrilled to know that you have enjoyed your stay with us. Your kind words of appreciation go a long way towards boosting our team’s morale.Looking forward to welcoming you back for another delightful visit with us. Sincerely,Abby KhalidAssistant Front Office Manager

10/10 Excellent

Vielka

Stayed 6 nights in Mar 2024
Response from Abby Khalid on 3 Apr 2024
Dear Vielka, Thank you for choosing Aloft Singapore. Your exceptional rating means a lot to us, and we are thrilled that you had a good stay with us. Looking forward to welcoming you back for another delightful visit with us. Sincerely,Abby KhalidAssistant Front Office Manager

10/10 Excellent

keisuke

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 3 nights in Mar 2024
Response from Abby Khalid on 12 Mar 2024
Dear keisuke,Thank you for choosing Aloft Singapore.Your exceptional rating means a lot to us, and we are thrilled that you had a great stay with us. Looking forward to welcoming you back for another delightful visit with us.Sincerely,Abby KhalidAssistant Front Office Manager

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
とても快適に過ごすことができました!
Stayed 3 nights in Mar 2024
Response from Abby Khalid on 5 Mar 2024
Dear ??,Thank you for choosing Aloft Singapore for your recent stay.We are so very pleased that you had a comfortable stay in our hotel. We have shared your positive rating with the team.Looking forward to welcoming you back for another delightful visit soon when your travel brings you back to Singapore.Sincerely, Abby Khalid Assistant Front Office Manager

8/10 Good

Hidekazu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Abby Khalid on 6 Feb 2024
Dear Hidekazu,Thank you for choosing Aloft Singapore for your recent stay.Your high rating means a lot to us, and we will be sure to share your positive rating with the team. Looking forward to welcoming you back for another visit with us. Sincerely, Abby Khalid Assistant Front Office Manager

10/10 Excellent

KOUAME NOEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Abby Khalid on 2 Feb 2024
Dear Kouame Noel, Thank you for choosing Aloft Singapore. Your exceptional rating means a lot to us, and we are thrilled that you had a great stay with us. Looking forward to welcoming you back for another delightful visit with us. Sincerely,Abby KhalidAssistant Front Office Manager

10/10 Excellent

KOJI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常に綺麗で快適に過ごせるホテルです
Stayed 2 nights in Jan 2024
Response from Ko Seng on 7 Feb 2024
Dear Koji,Thank you for sharing your pleasant experience with us.Maintaining a clean environment is of our utmost priority and we are delighted to hear your acknowledgment on our cleanliness. Looking forward to welcoming you back for another visit with us. Sincerely,Ko SengAssistant Executive Housekeeper

8/10 Good

Yat Leung

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I received a mail directly from the hotel that I can be upgraded to Urban Room from Breezy Room. However, when I checked into the hotel, the front was not aware of the arrangement and the Urban Rooms were fully occupied that night. I had to stay in Breezy Room for the first night and moved for the following nights. When we informed the front desk on the next morning that we had packed our luggage and ready to move, the front desk staff in our wing had no record and had to check again. Total lack of communication!
Stayed 4 nights in Jan 2024
Response from Abby Khalid on 1 Feb 2024
Dear Yat Leung, Thank you for sharing your experience and bringing your concerns to our attention. Providing the highest level of hospitality is of our utmost priority, and please accept our sincerest apologies that your expectations were not met during your stay. We have highlighted your feedback for improvements and further internal training to ensure such shortcomings are not repeated in the future. We hope to have the opportunity to regain your confidence on the offerings at the Aloft Singapore Novena. Sincerely,Abby KhalidAssistant Front Office Manager

6/10 Okay

KI DUCK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Abby Khalid on 1 Feb 2024
Dear KI DUCK, Thank you for choosing Aloft Singapore and taking the time to rate us. Looking forward to welcoming you back for another delightful visit with us. Sincerely,Abby KhalidAssistant Front Office Manager

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Abby Khalid on 12 Jan 2024
Dear Alexandra, Thank you for choosing Aloft Singapore. Your exceptional rating means a lot to us, and we are thrilled that you had a great stay with us. Looking forward to welcoming you back for another delightful visit with us. Sincerely,Abby KhalidAssistant Front Office Manager

10/10 Excellent

Aki

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the sta. There is a mall next to the hotel.
Stayed 2 nights in Nov 2023
Response from Abby Khalid on 24 Nov 2023
Dear Aki,Thank you for sharing your stay experience with us.We are delighted to know that you have enjoyed your stay with us.We look forward to welcoming you back for another visit with us.Sincerely,Abby KhalidAssistant Front Office Manager

10/10 Excellent

Chang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mr Faiz Alam on 25 Sep 2023
Thank you for your excellent rating. We are thrilled that you have enjoyed your stay with us. Looking forward to your next stay with us at the Aloft Singapore Novena.

10/10 Excellent

Chang

Stayed 1 night in Sep 2023
Response from Mr Faiz Alam on 25 Sep 2023
Thank you for your excellent rating. We are thrilled that you have enjoyed your stay with us. Looking forward to your next stay with us at the Aloft Singapore Novena.