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"Lovely grand hotel. Check in staff really helpful. Lovely Pool though maintenance required on pool step at deep end. Waiting staff at Coconuf Pool bar need to smile and be more attentive, very unfriend, even though you had a service charge automatically placed on your drink order! "

"Perfect"

"Overall: Mixed experience — great staff and lounge perks, but the property itself feels dated in places and some aspects are surprisingly inconvenient for a luxury hotel. Cons • Balcony doors are permanently locked, which is disappointing considering the views the hotel promotes and the large balconies on every room. This fact is NOT disclosed when booking or in advance. • No on-site shop for basics like snacks, sunscreen, or small essentials. • Room keys are very impractical – a thick faux-leather card holder that doesn’t fit easily into a wallet or pocket. Digital room keys via phone would be a huge improvement. • Electrics feel dated. In my room (5414), the Do Not Disturb and housekeeping buttons didn’t work. • Shower drainage issue – the tray fills up and can overflow if you shower for too long. • Elevators can get very busy, especially at peak time, so getting up/down can take extra time • Staff knowledge about the local bar/dining and sky bar scene was very limited. For example, several staff members asked were unfamiliar with nearby places like Nobu (world famous Japanese restaurant chain) or Le Du Kaan (famous Asian restaurant with Michelin star chef) which are direct competitors to the hotel’s Sky Bar and close-by • Sky Bar is extremely overpriced. We paid over £60 for a glass of Sangiovese and a rum & cola, it’s a tourist trap and best to avoid drinking or dining there. In my opinion, Le Du Kaan offers significantly better views, facilities and finish"

"Not helpful at all and left us stranded in Bangkok "

"Spacious clean rooms friendly staff nice pool "

"Very good service from staff. Near One Bangkok mall"

"Great location, great staff, clean and comfortable. Will stay again."

"Lovely hotel on the river with water taxi boat to take to the other side of river to take rapid transit system to the main shopping areas. Excellent breakfast buffet! Did not use the pool on rooftop deck but drinks and food were very pricey up there!"

"This got to be one of the best hotels Ive ever stayed at in. 57 years ."