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"A very upscale but still understated hotel consistent with the Westin brand. Excellent if you can get a good room rate. The service is stellar and the athletic facilities extensive. However the onsite restaurants are very expensive, even for a nice hotel. The breakfast buffet is very good but it better be since it’s 70000 won if not included in your booking! "

"Services was excellent as alwya"

"Love the pool. But it was closed every time I wanted to swim. From 12 - 1:30pm every day."

"While there were a few minor maintenance issues with our room (some of the power outlets were not working, refrigerator door wouldn’t shut, hotel wifi cut out), the staff were so responsive and had it all fixed by the very next day. Amazing responsiveness and politeness. The location of the hotel was way above expectation. Quiet area but only a short walk to Myeongdong Market. For our family’s first visit to Seoul, it was perfect. "

"The Lotte services is impeccable!"

"the hotel is really clean and the staff was all very polite and helpful, highly recommended "

"The location is great. The clean room and the layout was good. The staff was friendly and professional. I'd stay here again. "

"very nice "

"Everything great with the hotel and the breakfast !! But service in Melo wasn’t very good and I felt the food tastely "