Sawyer Packages (Flight + Hotel)

Cet hôtel est tout simplement parfait. Tout est d'une propreté irréprochable, le buffet du matin compris dans le prix de la chambre est exceptionnel et varie tous les jours, Et que dire de l'emplacement, tout simplement idéal, au coeur de Chicago, au coin de selon moi la plus belle rue de Chicago le Michigan Avenue, à deux pas de la Chicago River. Je vous conseille fortement de faire le tour de bateau Architecture sur la rivière, c'est vraiment intéressant et ça va donnes une vue complètement différente de la ville. Chicago a été un énorme coup de cœur pour moi. Le seul bémol est que si vous y allez en vacances, mois ce fut pour affaire, prévoyez un budget car c'est assez dispendieux.

We had a bad start with the property. Check in took over an hour, which after a 10 hour flight wasn’t ideal. We then got given the incorrect room, and walked in on another guest in their room. Once we got to our new room, reception tried calling us a lot but our room phone was broken so it kept ringing. The bathroom floor tiles were broken, and the room kept making loud noises all throughout the night from the fridge and toilet. After complaining to Expedia who were very helpful, the hotel offered to reimburse a small amount. 25% of the first night stay. This should have been the full first night stay, but they were not accommodating with this. However, to try and get this refund once agreed was difficult, and each receptionist was telling us different things. One said it had already been processed and to wait, despite challenging several times. Thankfully we had a feeling this was incorrect and spoke to a few more front desk receptionists, and one then refunded us on our card. The only saving grace for this hotel is the location, which is fantastic.