Sarugakyo Onsen Packages (Flight + Hotel)

The room at the Hotel Niwa was clean and beautifullly decorated in a manor that catered to traditional Japanese style and simplicity with western comforts also in mind. This was exactly what we had been looking for in a Japanese stay during our holiday. The staff were very helpful and we were delighted to learn about the manager's production of delicious local honey in the hotel. The gardens and internal courtyard were an authentic and restful touch that we could experience from the restaurant.

The staff was excellent. After I checked out the hotel, one staff chased me all the way to the train station. I missed my back pad, which has the passports. Later, she came the second time to bring us the umbrellas that we left in a drawer.

The staff was very helpful and the property was very clean. Breakfast was not included, restaurant was nearby. There are many options outside of the restaurant for eating and shopping. The area was walkable to shopping and transportation.

Good stay for 3 people (1 couple and a friend) - good location and had all amenities we required. Very useful to have basic cooking capabilities and a washing machine in the room. When there were any issues, staff were responsive and promptly addressed them.

Very nice, comfortable, clean room. Love the garden and general atmosphere. Best aircon in the world! Responds to 0.5 degree change and totally silent. Very friendly and helpful staff. Nice selection of restaurants. Although I’d suggest keeping the top floor bar open beyond 9pm! Internet not brilliant, but “good enough” for me.